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2024

About

What is
CS Week?

CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility CX Puzzle: Billing & Payments, Contact Center, Credit & Collections, Digital Engagement, Disruptors, Field Services, and Strategies & Analytics. Read more...

Our Venues

Upcoming: April 29 - May 2, 2024

CS Week offers a multitude of educational opportunities for the utility customer service industry. Click on the logos to learn more and visit each unique venue.

Conference 48

Workshops, Exhibit Hall, General Sessions and more!

Executive Summit

Designed for executives by executives who keep their pulse on the industry, its trends and challenges, while ensuring their utilities remain customer-focused.

Key Account Forum

Strategically designed to support and develop knowledge about the management and maintenance of utility key account programs.

CS Week 311

ENGAGE311 Conference and EXPO311 Hall, year-round webinars, annual Comparative and Technology Surveys, the CS Week 311 Award of Excellence and numerous networking and leadership opportunities for 311 and customer service center personnel.

EVCx Forum

EVCx Forum is where electric utility EV leads are sharing electric vehicle industry best practices for the benefit of their respective companies and the customers they serve.

Deep Dives

Deep Dives are designed to be conversational and showcase case studies and lessons learned.

Expanding Excellence Awards

The Expanding Excellence Awards program honors outstanding accomplishments and innovations in utility customer service.

CS Week also hosts the largest Exhibit Hall in the industry.

Exhibitors fill the 100,000+ SF Exhibit Hall, which functions as a daily destination for fun and networking as well as the most current industry products, services and information.

Venues

About Us

Learn about our Mission, History, and the CS Week Team that continues to Expand Excellence in Utility Customer Service.

On-Going Education

CS Week provides on-going education opportunities.

Our great Webinar series are available year-round!

Exhibitors

Year after year, companies report tremendous value for their money at CS Week events - meeting with buyers, managers and decision-makers from across the globe.

Host Utility Sponsor:

Industry Sponsors:

Location

UPCOMING DATES

April 29 - May 2, 2024

Fort Worth Convention Center

Fort Worth, TX

FUTURE DATES

May 5 - 9, 2025

Phoenix Convention Center
Phoenix, AZ