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Season 2 | Episode 2 is HERE!
Listen to "The Relationship of Financial Performance and Customer Satisfaction" with Dr. Forrest Morgeson III and Season 2 Host, Julie Lupinacci.
What is
CS Week?
CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility CX Puzzle: Billing & Payments, Contact Center, Credit & Collections, Digital Engagement, Disruptors, Field Services, and Strategies & Analytics. Read more...
Our Venues
Current In-Person Information: May 1 - 5, 2023
Upcoming: April 29 - May 3, 2024
CS Week offers a multitude of educational opportunities for the utility customer service industry. Click on the logos to learn more and visit each unique venue.
CS Week also hosts the largest Exhibit Hall in the industry.
Exhibitors fill the 100,000+ SF Exhibit Hall, which functions as a daily destination for fun and networking as well as the most current industry products, services and information.
On-Going Education
CS Week provides on-going education opportunities.
Our great Webinar series are available year-round!
Host Utility Sponsor:
Industry Sponsors:
CS WEEK 2023 &
CONFERENCE 47
May 1 - 5, 2023
Charlotte Convention Center Charlotte, NC
— Name, Title
FUTURE DATES
April 29 - May 3, 2024
Fort Worth Convention Center
Fort Worth, TX