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CS Week 2021

August 16 - 19 (In-Person)

Tampa Convention Center | Tampa, FL

 

September 13 - 24 (VIRTUAL TOUCH)

+Extended Virtual Conference

For its 2021 Conference week, CS Week is proud to partner with Tampa Convention Center, which recently announced its Global Biorisk Advisory Council (GBAC) STAR accreditation.

What is CS Week?

CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility customer experience lifecycle: Analytics, Billing & Payments, Contact Center, Credit & Collections, Digital Customer Engagement, Field Services, and Strategies & Management.

Our Venues

CS Week offers a multitude of educational opportunities for the utility customer service industry. 

Hover over the boxes to learn more about each of its unique venues.

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Includes Workshops, General Sessions, Exhibit Hall, Attendee Orientation, Innovation Alley, Special Event, Women in Utilities and more!

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ENGAGE311 Conference and EXPO311 Hall, year-round webinars, annual Comparative and Technology Surveys, the CS Week 311 Award of Excellence and numerous networking and leadership opportunities for 311 and customer service center personnel.

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Designed for executives by executives who keep their pulse on the industry, its trends and challenges, while ensuring their utilities remain customer-focused.

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Strategically designed to support and develop knowledge about the management and maintenance of utility key account programs.

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Specific solution/ application user groups meet with respective vendors to discuss current issues and common interests.

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CS Week also hosts the largest Exhibit Hall in the industry.

Exhibitors fill the 100,000+ SF Exhibit Hall, which functions as a daily destination for fun and networking as well as the most current industry products, services and information.

 

About Us

Learn about our Mission, History, and the CS Week Team that continues to Expand Excellence in Utility Customer Service.

On-Going Education

CS Week provides on-going education opportunities.

Our great Webinar series are available year-round!

Sponsors

CS Week Conference Sponsor puts your marketing dollars to work from the time you become a sponsor, throughout CS Week Conference and after.

Exhibitors

Year after year, companies report tremendous value for their money at CS Week events - meeting with buyers, managers and decision-makers from across the globe.

Website Sponsor:

Host Utility Sponsor:

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Industry Sponsors:

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