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CS Week Web Ed Webinars


Welcome to a free, educational venue of the CS Week family – CS Week Web Ed Webinars. 

CS Week Web Ed joins the other CS Week webinar series with one-of-a-kind offerings and timely topics which impact utilities in a broader way. Without a regular schedule, CS Week Web Ed will instead offer webinars that bring to light for broader utility education those unexpected surprises, opportunities, extras and bonuses.  So now CS Week has “a time and place for everything.”


DATE                  TITLE

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Home Uplift: Partnerships That Power Energy Affordability, Health and Resilience
Speaker: Frank Rapley, Sr Mgr, Tennessee Valley Authority

  • Learn how TVA used a collaborative design process to develop a sustainable low-income weatherization program

  • See their unique funding model that leverages multiple sources to match TVA dollars

  • Understand TVA’s first-in-the-Southeast research into the health benefits of weatherization and their impact on social determinants of health in low-income families



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Connecting Available Funds to Vulnerable Customers
Speaker: Katrina Metzler, Exec Dir, NEUAC

  • Hear the latest on the types, timelines and amounts of available utility assistance as well as policy updates on LIHEAP, LIHWAP, WAP and ERAP;

  • See how local, state and federal assistance can be coordinated to maximize the impact of your utility’s customer assistance programs;

  • Use this update to help your utility plan for the immediate future and to anticipate funding opportunities on the horizon.


DATE                  TITLE


Leading the EV Charging Revolution: One Customer at a Time
Speaker:  Penni McLean-Conner, SVP and CCO, Eversource


ConEd’s Electric Vehicle story in New York City
Speaker:  John Shipman, Dept Mgr Electric Vehicles, Consolidated Edison of New York


Innovations in Blocking Utility Phone Scam Calls
Speaker: Marybeth Degeorgis, Sr Product Mgmt Dir of Communications Solutions, Neustar
               Jonjie Sena, Sr Dir of Product Marketing, Neustar
               Mitchell Young, Exec Dir of Identity Risk Solutions, Neustar


Accelerating Digital Transformation for Utilities by Improving Digital Customer Engagement and Experience
Speaker: Kevin Jackson, Mgr HRIS Transformation, Oklahoma Gas & Electric
               Jim Devine, Chief Share Service Officer, Corix Group
               Lance Brown, VP, Customer Solutions, SEW (Smart Energy Water)


Driving Water Conservation and Operational Efficiency through Digital Customer Engagement
Speaker: Tarun Malhotra, ERP Mgr, City of San Diego
               Joanne Fletcher, VP, Energy and Water Solutions, SEW


Phone Data Management Is More Than Just TCPA
Speaker:  Lara Ringness, Business Delivery Manager, Data Management, Pugent Sound Energy

                Mitchell Young, Executive Director, Identity Solutions, Neustar

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