What is CS Week?

CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility Customer Experience Lifecycle: Analytics, Billing & Payments, Contact Center, Credit & Collections, Digital Customer Engagement, Field Services and Strategies & Management.

What Do We Offer?

What Makes Us Different?
CS Week content is created by utility professionals for utility professionals. Course offerings range from basics for supervisors or managers taking on new responsibilities to the latest complexities facing customer service functions in an ever-changing technological world. CS Week is about learning, networking, and maximizing opportunities to take back to the office.

View our CS Week Attendee Perspectives videos to hear thoughts and opinions from actual CS Week Attendees.

C-level executives, VPs, managers, directors and all levels of customer service personnel, marketing, rates & regulations, call centers, collections, e-business, B2B, technology development and application support professionals benefit from comprehensive programs designed to enhance their productivity and effectiveness as key personnel. Attendees gain insights from knowledgeable speakers, profit from solutions and ideas shared amongst peers and expand their awareness of the latest trends and technologies.

CS Week brings together the largest number of exhibitors and consultants dedicated to customer service and IT in the utility industry, providing each attendee the opportunity to learn about the newest technologies and solutions on the market.

 

Due to the invaluable support of its many sponsors each year, the CS Week venue registration fees remain the best value of any educational event in the industry.

How Can I Become a Presenter at CS Week?

Calls for Presentations are issued each summer to seek out the most pressing, current and richest course content along with speakers for both Conference Workshops and business process-focused Synergy Groups. The Calls are posted on our website, on our Facebook page and in the summer issue of our quarterly publication, CS Week Newsline. Planning and Advisory Teams from other Venues are always looking for trending, innovative, collaborative content. They seek speakers from industry leaders paving the way for others to follow.

WHY ATTEND

CS WEEK?

Find forums to discuss hurdles to integration, the latest technologies and current challenges:
 

  • AMI and MDM benefits, challenges and technology and deployment

  • Automating service delivery with artificial intelligence, bots and automation

  • Call center techniques, strategies and technology

  • Changing role of CSRs

  • Changing role of field reps

  • CIS selection and implementation

  • Cloud Technologies

  • Customer experience

  • Customer engagement and self-service strategies

  • Customer service training and techniques

  • Customer survey data collection, management and protection

  • Credit & collections

  • Data privacy and cybersecurity issues

  • Demand response

  • Devices, data and analytics

  • Disaster response and recovery

  • Electronic bill payment and presentment

  • Field and office safety

  • IoT and Home energy management

  • Integrating GIS with CIS

  • Low income and at-risk customer programs and services

  • Meeting customer expectations and demands

  • Net metering

  • Options for extending legacy systems

  • Outsourcing and multi-sourcing

  • Outage communication management

  • Payment and prepayment options

  • Rate case management

  • Regulatory factors

  • Risk Mitigation

  • Smart Grid preparedness

  • Social media

  • Strategies for bill presentment

  • Successful project management

  • Systems implementations and upgrades

2019 CONFERENCE     
          ATTENDEE STATISTICS:

WHO ATTENDS
CS WEEK?

Attendee Profile:

  • Utility customer service and IT executives

  • Customer service managers, directors and supervisors

  • Call/contact center managers

  • IT managers and personnel

  • Mobile data services managers

  • Project managers

  • Selection and implementation teams

  • Billing specialists

  • Finance directors, city managers and public utility officials

Attendees Depend on CS Week For:

  • Exploring high-quality technology choices.

  • Listening to the perspectives of other utility professionals who have been there, done that.

  • Learning how to compare and measure customer service success.

  • Reviewing business strategies needed to unleash the full potential of utility customer service.

A Sampling of Utilities that Attended CS Week 2019 For Education and Technology Exploration:

  • AES

  • AES Corp

  • Alabama Power Company

  • AEP Public Service Company of Oklahoma

  • Alagasco

  • Alameda Municipal Power

  • Albany Utilities

  • Alectra Utilities

  • Alliant Energy

  • AltaGas Utilities, Inc.

  • Ambit Energy

  • Ameren Corp

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FUTURE DATES

May 2 - 6, 2022

Phoenix Convention Center

Phoenix, AZ

2612 W Lamberth Rd, Ste 300
Sherman, TX 75092-5183
903-893-3214 tel | 903-893-6136 fax

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