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CS Week proudly presents its new podcast series, CS Week Connect, hosted by Gregg Knight, long-time industry thought leader, trailblazer, and service innovator at multiple utilities. 

In 20-30 minute podcasts, Knight will engage respected professionals in candid, strategic conversations about current utility customer service challenges.



Oncor’s Debbie Dennis and Eversource’s Penni McLean-Conner recently sat down with CenterPoint Energy’s Gregg Knight to discuss, “The New and Engaged Workforce.”
DEI awareness/training. Great resignation. Hybrid performance management. Recruitment. Permanent remote workplace. These are common terms in today’s HR lexicon. They have also become imperatives for every utility grappling with staffing shortages and a changing workforce. Pandemic mandates/responses, worker demographics trends and shifts in worker expectations have pushed these HR terms to utility C-suites for strategies and solutions.

Listen to the podcast:

Listen to the podcast on Soundcloud or find your favorite listening platform at

All opinions expressed by podcast participants are solely their current opinion and do not reflect the opinion of CS Week nor the participant’s employers. Participant’s opinions are based upon information they consider reliable, but do not warrant its completeness or accuracy and should not be used as a basis for investments or modification of business practices or policy.

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