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CS Week proudly presents its second podcast season. Hosted by Julie Lupinacci, chief customer officer for Hydro Ottawa, season two will present four 30-45 minute interviews with respected industry executives in strategic conversations focused through the customer experience lens. Listen as thought leaders lay out today’s energy transition challenges and how companies are helping customers stay informed, plan today for tomorrow, make prudent choices, and manage their bills and utility relationship.


Season 2 | Episode 4

Episode 4’s “Current and Near-Term Customer Wallet Share” features two industry thought leaders who are thousands of miles apart location-wise but closely aligned strategically. Listen as they discuss their utility’s services and programs to become trusted energy advisors for customers especially as energy bills are taking a larger slice from household and commercial budgets. Hear about partnerships they’ve cultivated to address a broader approach to community assistance.


DeAnna Hardwick
Chief Customer Strategy Officer, CPS Energy


Alex Chiang
Customer Solutions & Experience
Manitoba Hydro

Listen to the podcast:

Listen to the podcast on Soundcloud or find your favorite listening platform at

All opinions expressed by podcast participants are solely their current opinion and do not reflect the opinion of CS Week nor the participant’s employers. Participant’s opinions are based upon information they consider reliable, but do not warrant its completeness or accuracy and should not be used as a basis for investments or modification of business practices or policy.

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