CS Week Women in Utilities’ webinars feature influential leaders from a variety of industries dedicated to the successful development of professional women in the utilities industries.
Women in Utilities is designed to provide both an educational platform for development and a venue for the recognizing female professionals and their perspectives, visions and best practices. These complementary presentations that are thought provoking, timely and relevant.
Experience the expertise of other professional women for the best information on trends, issues, products, services, successes and business theory or contact CS Week, Lisa Collins for information about opportunities to share your professional experiences with others!
Our 2022 Women in Utilities webinar theme is here....
Voices That Make a Difference
"Voices That Make a Difference"
Monday, March 28, 2022 | 2 pm EST
Speaker: Michele O'Connell, SVP, Customer Ops, Consolidated Edison of New York
With a wide and decades-long background in day-to-day utility customer service and field operations, Michele O’Connell has the street creds to be a voice. Currently Con Edison’s SVP of Customer Operations, O’Connell leads a highly diverse organization that strives to provide a positive CX for over 3M customers. Her responsibilities span the meter-to-cash cycle, from billing and processing payments to meter reading and field collections/ investigations and all the business activities in-between. Her staff handles customers in all channels empathetically with continuous outreach and education. Her Customer Center of Excellence addresses current and future customer needs, and together with Customer Operations, cultivates an engaged, safety-focused workforce, keeping a pulse on both customers and employees. Listen as O’Connell shares the voices that made and make a difference in her career.
This year we want to focus on...
• Encourage each of us to have a stronger voice
• Enable us to recognize we are part of a powerful community and working together we can make a difference
• Challenge our thinking and view of the world and those around us
• Share with us the value of seeking diversity and inclusion of thought
• Motivate us to be our best self
Watch previous webinars:
"Voices That Make a Difference… and Make Us Stronger"
Thursday, January 27, 2022 | 2 pm EST
Speaker: Kellee Christensen P.E., Enterprise Business Program Mgr, Mgr of BSmart, Lansing Board of Water & Light
Moderator: Bentley Claudon, Dir Marketing, Paymentus
Kellee Christensen has worked in the utility industry for 31 years and has many stories to tell. Our first 2022 Women in Utilities’ webinar will highlight her journey at Lansing Board of Water & Light including how she approached her career, the realities she accepted, and the strategies she employed along the way. She will acknowledge voices that strengthened her resolve and gave her confidence in her decisions along her journey. Most recently, Kellee took on a major, multi-phased project to change the Utility’s infrastructure from scratch. Learn about the changes she made, the processes she used, and the challenges she faced along the way to make the technology what it is today at LBWL Perhaps her strong voice will inspire you to stretch beyond your current role or to challenge self-imposed boundaries that you’re ready to climb over.