top of page

About Us

About Us

The mission of CS Week is to advance utility customer service through the delivery of unbiased educational opportunities, forums for networking and sharing of innovative best practices that will advance the customer experience.

Office Photo_DoorEdit.jpg


CS Week 

2612 W Lamberth Rd, Ste 300
Sherman, TX 75092-5183

Our professional staff is available to provide information and answers to your questions. We strive to offer support to our attendees, sponsors and exhibitors and to assist the utility industry as a whole by offering relevant, effective and economical customer service education. We are social! Contact us in any way that is convenient for you. Office hours are Monday - Friday, 8:00 am - 5:00 pm Central Time.

Home Office
Meet Our Members

Board of Directors

CS Week and its myriad of educational opportunities are shaped by the current issues impacting customer service and the utility industry. Content and speakers are all chosen with care by dedicated professionals from fundamentals to trendsetting. The CS Week Board of Directors guides those efforts.


Planning Committee

Planning Committee members are selected to maintain a balance of utility demographics. Members solicit abstracts, secure qualified speakers, and write/edit/present Conference Workshops and Deep Dive presentations. They review content and ensure it meets and exceeds audience expectations.


Executive Advisory


The Executive Advisory Panel consists of trusted advisors in the Utility Industry. These thought leaders help provide a pulse on the current world they see. They identify trending content and project topics from other industries that may be on the horizon for utilities too.

bottom of page