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FAQs/Answers for CS Week 2024

Use these FAQs/Answers to learn, plan and engage. Get the most from your utility’s travel/training dollars and your time. Click any underlined word to jump to more information. 

Updated: 9/25/23

Q1: What’s new for 2024?


  • Deep Dives offer focused presentations, panels and extended discussion around these key processes and hot topics: Billing & Payments, Contact Center, Credit & Collections, Customer Assistance, Digital Engagement and Field Services/Revenue Protection. Registration is required for Tuesday’s Deep Dives. Sponsorships are available for Deep Dives, so attendees can learn industry perspectives too.

  • CS Week ENGAGE311/EXPO311 shifts to Tuesday through Thursday, sharing Tuesday’s Welcome Reception and Thursday’s Special Event with Conference 48. 

Q2: When should I arrive for CS Week 2024?

Answer: Check out Plan Your Week and see how CS Week’s venues are scheduled to maximize attendance. Come for one venue, stay for another!


Whether traveling by air, train or car, visit 2024 Agenda for the venues/events you want to attend. Most launch early with breakfast, so it makes sense to arrive the day/evening before, get situated at your hotel, check-in at Main Registration on the Street Level of the Fort Worth Convention Center, look over Conference bag contents and get your CS Week bearings.

Executive Summit and Key Account Forum offer dedicated registration areas adjacent to their meeting space in The Omni Fort Worth, starting Sunday afternoon. ENGAGE311 opens its dedicated registration desk at the Hilton Fort Worth on Tuesday morning.

Q3: What’s there to see and do in Fort Worth?

Answer: Fort Worth’s winning combination of 'Modern Cowboy', close-by entertainment, historical and cultural attractions, trails and museums make visiting the Unexpected City a treat for the senses. Discover in the Unexpected City or visit for ideas and options before and after CS Week 2024!


Q4: How to register for CS Week 2024?

Answer: Be sure to tick Tuesday’s Deep Dives and Wednesday’s Women in Utilities Sunrise Event registration boxes for a full conference week experience.

  • To register for Conference 48 (plus Deep Dives and Women in Utilities) click here or contact Julie Shankles.

  • To register for Executive Summit, contact Lisa Collins, 903-821-8675.

  • To register for Key Account Forum, contact Shelley Carter, 903-893-3214 ext 100.

  • LeadNext participants coordinate their registration with Lisa Collins, 903-821-8675. 

  • To register for ENGAGE311, contact Eden Watson, 903-821-8721.

Q5: How can my utility save money and send more attendees?

Answer: Early Registration allows your utility to maximize its ROI. By registering before 3/29/24 and using the Utility Group Registration Form, utilities can take advantage of Utility Group Discounts: maximize their ROI:

  • 20% discount for 3-5 attendees

  • 30% discount on 6-10 attendees

  • 40% discount on 11+ attendees


Julie Shankles, Registration Mgr, is available for questions at 903-821-8631, Monday – Friday, 8:00 am – 5:00 pm CST.

Regular Registration, 3/30/24 thru 4/28/24
On-Site Registration, 4/29/24 thru 5/1/24

Q6: What about hotel accommodations and local transportation?

Answer: CS Week has reserved room blocks at two hotels with amenities that seasoned travelers expect within walking distance of the FWCC - The Omni Fort Worth and Hilton Fort Worth. As CS Week draws closer, reservations typically exceed block numbers, so watch for additional hotel blocks as those are filled. Reserve early and stay close at negotiated rates. Beware of the reduced-rate hotel offers from third parties outside CS Week; they are SCAMS!

Once registered, book your travel arrangements. Review Fort Worth's Transportation page to get your bearings and review local getting-around options.

Q7: How do I get the most from the Exhibit Hall?

Conference 48 Exhibit Hall opens Tuesday at 1 pm and remains open until Thursday at 3:30 pm. CS Week 2024’s agenda provides wandering-the-aisles and appointment time during receptions, luncheons and private consultations/demos.


Exhibitors and sponsors, check out the 2024 Prospectus to see how your marketing dollars go to work, virtually and in person, 365 days/year at CS Week.


CS Week will open its link to request appointments for private consultations/demos prior to CS Week 2024, as well as on Wednesday and Thursday. For two hours each morning, vendors offer show-and-tells at their booths. These often include attendees from multiple utilities, allowing you to learn from others and ask questions in a small setting. Our industry partners, many with a wide portfolio of clients, are ready to share examples, case studies and success stories as they demo their best and latest products/services.

Q8: How do I efficiently navigate the Exhibit Hall space?

Answer: CS Week provides lots of options! 

  • Download the CS Week Event App, about two weeks before Conference 48;

  • Review the digital 2024 Program;

  • Fold out the printed 2024 On-Site Guide cover to see the Exhibit Hall floorplan and vendor/booth listing;

  • Review the printed 2024 Exhibitor Catalog.


Options 1 and 4 allow you to cross-reference your must-see list with exhibitors offering similar products and services. Consider visiting competitors in like disciplines to gain broader perspectives.


Color code or mark your On-Site Guide or Exhibitor Catalog floorplan with:

  • Vendors who have reached out to you or your utility’s execs personally;

  • Platinum, Gold and Silver sponsors;

  • Products/services that align with your utility’s planned initiatives, current programs and long-range projects; and

  • CS Week Dream Prize Giveaway sponsors. Be sure to secure their stamps on your Giveaway card to be eligible to win fabulous gift cards ranging from $500 - $10,000!


Share a game plan with your executive before Conference and be open to redirection. After CS Week 2024, circle back and report your learnings and interactions.

Do your homework and visit vendor websites before you arrive. Be prepared to discuss your utility’s customer service/technology roadmap, including timing, key decision personnel, scope, anticipated CX enhancements and challenges to overcome. Accept badge scans or bring business cards and set a personal goal to give/share at least 5 per day.


Q9: What meals are provided at CS Week 2024?


Executive Summit and Key Account Forum provide Monday and Tuesday breakfasts, lunches and breaks adjacent to their Omni Fort Worth meeting rooms and private receptions/dinners on Monday evening (TBA).


ENGAGE311 provides breakfasts and lunches on Wednesday and Thursday, plus an evening networking receptions on Tuesday and Wednesday. Attendees are invited to attend Conference 48’s Welcome Reception on Tuesday and Thursday Night’s Special Event.


Deep Dives and EVCx provides breakfast and lunch on Tuesday.


Conference 48 provides:

  • Welcome Reception with heavy hors d’oeuvres/drinks on Tuesday evening;

  • Continental breakfasts on Wednesday and Thursday;

  • Women in Utilities Sunrise Event as Wednesday's full breakfast for a small fee;

  • Plated lunches in the Exhibit Hall on Wednesday and Thursday;

  • AM and PM breaks with hot/cold drinks and snacks will be provided in the Workshops aisles on Wednesday and Thursday;

  • Networking Reception (LeadNext and Canadian Receptions are co-located) with heavy hors d’oeuvres and drinks on Wednesday evening; and

  • Special Event with street food and drinks on Thursday evening.


CS Week Benchmark meeting (members only) provides Wednesday lunch.

Q10: How do I get the most out of what CS Week has to offer?


Visit our website, for up-to-date information about our venues and their learning/networking opportunities. Click tabs and links, check out photos of our Board, Executive Advisory Panel, Planning Committee and venue steering groups. This is the place to become in-the-know. We’re always available to talk, so call us with your questions/comments at 903-893-3214.


Review the 2024 Program, published digitally in late February, to plan which venues, Conference Workshops, receptions and activities to attend.

Download the Conference Attendee App and set your password before Conference 48 begins. Lots of attendees enjoy the App’s social media features, especially sharing photos.


Boutique venues provide targeted information about content, schedule and speakers to registered attendees. Watch your inbox for emails for these venues:


  • Executive Summit                      

  • Key Account Forum

  • Deep Dives

  • ENGAGE311         

  • EVCx Forum

Review the 2024 On-Site Guide included in your Conference bag:


  • Launch your Week with Tuesday’s Attendee Orientation whether this is your first or umpteenth CS Week.

  • Attend all receptions and special events for great mingling and connecting.

  • Thanks to its long-time sponsor, CS Week always plans a great party for Thursday night's special event. Stay tuned as plans shape up!

  • Save your Conference bag items for contacts once you’re back at work.

Q11: What should I pack?


  • Business cards. Share with exhibitors and fellow attendees and use them as your ticket to win vendor prize giveaways.

  • Business-casual attire. Indoor spaces at convention centers and hotels are generally cool, so many attendees appreciate having a sweater or jacket.

  • Comfortable walking shoes. With its 200,000+ square foot Exhibit Hall, CS Week is a place to get in your steps. You’ll also appreciate sidewalk-friendly shoes as you venture out to enjoy Fort Worth’s local cuisine, sights and sounds, or pack your boots and you'll fit right in!

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