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FAQ/Answers for CS Week 2022

Use these FAQs/Answers to learn about, plan for and engage at CS Week 2022. Get the most from your utility’s travel/training dollars and your time with this tool. Click any underlined word below to quickly link to more information.

Effective: 11/15/21

Q1: Will CS Week 2022 be live, in-person OR virtual OR a hybrid conference experience?

Answer: CS Week 2022 and Conference 46 will be a live, in-person conference experience at Phoenix Convention Center (North and West Buildings) on Monday through Friday, May 2 - 6, 2022. 

Q2: What’s new for ‘22?


  1. Deep Dives offer focused presentations and discussion around today’s hottest topics during a 3-hour morning session on Friday, 5/6/22. Four topics will anchor 2022: FBI: Cyber Security, Customer Assistance, Talent Management and Revenue Protection. For a nominal fee, utility and vendor attendees can gather, listen, share and gain new perspectives. 

  2. Electric Vehicle Customer Experience (EVCx) Forum offers a one-day event as a Synergy Group. Additional webinars are scheduled before and after CS Week 46.

  3. CS Week’s signature vehicle giveaway will again be announced on Thursday after lunch in the Exhibit Hall. 

  4. Innovation Alley returns! Sponsors present 7-minute stand-ups full of information and inspiration on innovation topics and how their companies are rising to the challenges.

Q3: How is CS Week addressing pandemic-related safety and security concerns?

Answer: Like the Tampa Convention Center, the Phoenix Convention Center is accredited as a GBAC (Global BioRisk Advisory Council) Star Facility.  Effective 9/7/21, the PCC set its capacity at 100%. Face coverings are recommended but not required indoors, per the CDC guidelines, regardless of vaccination status. All City of Phoenix and service provider employees are required to wear face coverings indoors regardless of vaccination status, effective 8/2/21. PCC is committed to ensuring attendee safety by maintaining the highest standards in the industry for cleaning and disinfecting to mitigate the spread of infectious viruses.

Masks will be available at CS Week Registration. Attendees are encouraged to consider others’ personal space, health and safety as they engage in conversations and activities.

Q4: When should I arrive for CS Week 2022?

Answer: Check out Plan Your Week and see how CS Week’s venues are scheduled to maximize attendance. Come for one venue, stay for another!

Whether traveling by air, train or car, visit 2022 Agenda for the venues/events you want to attend. Most launch early with breakfast, so it makes sense to arrive the day/evening before, get situated at your hotel, check-in at Conference Registration (Executive Summit, Key Account Forum and ENGAGE311 offer dedicated registrations in the West Building), look over Conference bag contents and get your CS Week bearings.


Q5: What’s there to do in Phoenix?

Answer: Phoenix, set in the Valley of the Sun, has incredible natural beauty and a variety of historical, sporting, cultural and kid-friendly entertainment options, not to mention the shopping, dining and watering hole choices. Check out these top ten things to see and do before or after Conference:

Grand Canyon

Saguaro Lake

Native American ruins

The Musical Instrument Museum 

Tombstone and its famous O.K. Corral

Camelback Mountain

The Desert Botanical Garden

The Phoenix Zoo

Frank Lloyd Wright’s Taliesin West
Arizona Diamondbacks vs. the Colorado Rockies at Chase Field

Q6: When and how will CS Week 2022 registration be handled?

Answer: Given the times, CS Week 2022 will continue to provide registration flexibility. While its venues offer refund options and utility group discounts, please consider committing early. By doing so, you can secure your hotel choice and set your travel plans while enjoying the best prices and feeling assured that, together with CS Week, you can respond to future conditions, both at your company and in Phoenix.

Registration will open in November 2021 (date TBD). Click Registration to view the 2022 schedule, prices and policies. Be sure to check Wednesday morning’s Women in Utilities Sunrise Event and Friday’s Deep Dives registration boxes for a full conference week experience.

  • To register for Executive Summit, please contact Lisa Collins, 903-821-8675.

  • To register for Key Account Forum, please contact Danise Mullendore, 903-821-8680.

  • To register for ENGAGE311, please contact Noelle McDonald, 903-821-8721.

  • LeadNext participants coordinate their registration with Lisa Collins, 903-821-8675.

Q7: How can my utility save money and send more attendees?

Answer: Early Registration opens in November 2021 and closes 3/31/21. By registering early and taking advantage of the best prices with Early Registration Utility Group Discounts, utilities can save more to send more. Gather information on all your utility’s attendees and register them on the same day using the Group Registration Form:

  • 20% discount for 3-5 attendees; 

  • 30% discount on 6-10 attendees; and 

  • 40% discount on 11+ attendees.


Utility Group Discounts Also Apply to:

  • Regular Registration opens 4/1/22 and closes 4/30/22.

  • On-Site Registration opens 5/1/22 and closes 5/5/22.

CS Week offers utility team tables at Wednesday and Thursday’s breakfasts for attendees to meet, plan and debrief together.

Julie Shankles, Registration Mgr, is available for questions at 903-821-8631, Monday – Friday, 8:00 am – 5:00 pm Central.

Q8: What about hotel accommodations and local transportation?

Answer: CS Week reserves room blocks at hotels with amenities seasoned travelers expect and close proximity to the PCC. Reservations typically exceed our block numbers within one month of CS Week, so we try to meet demand by seeking more and other room blocks. Reserve early and stay close at negotiated rates. Beware of reduced hotel offers from third parties outside CS Week; they are SCAMS!

Once registered, book your travel arrangements and take advantage of perks like complimentary shuttles. Review Transportation to get your bearings and review local options.


Q9: How do I get the most from the Exhibit Hall?
Answer: Conference 46 Exhibit Hall opens Tuesday, 5/3/22 at 1 pm and remains open until Thursday, 5/5/22 at 3:30 pm. CS Week 2022’s schedule provides Exhibit Hall time during receptions, luncheons, private consultations/demos or just wandering around.


Exhibitors and sponsors, check out the 2022 Prospectus to see how your marketing dollars go to work, virtually and in person, 365 days/year at CS Week.

About two months before CS Week 2022, watch for email broadcasts with links to request appointments for private consultations/demos on Wednesday, 5/4/22 and Thursday, 5/5/22. For two hours each morning, vendors offer show-and-tells at their booths. Private consultations/demos often include attendees from multiple utilities, giving you an opportunity to learn from others and ask questions in a small setting. These industry partners, many with a wide portfolio of clients, are ready to share examples, case studies and success stories as they demo their best and latest products and services


Q10: How do I efficiently navigate the Exhibit Hall?


  • Download the CS Week 2022 Attendee Hub App (updated and enhanced for 2022) about two weeks before Conference 46 OR

  • Review the 2022 Program (published digitally at in late February 2022) OR

  • Fold out the 2022 On-Site Guide cover to see the Conference 46 Exhibit Hall floorplan and vendors OR

  • Review the printed 2022 Exhibitor Catalog (also available via the Attendee Hub App) to cross-reference your must-see list with exhibitors offering similar products and services. Consider visiting competitors in like disciplines to gain a broader perspectives.


Color code or mark your 2022 On-Site Guide or 2022 Exhibitor Catalog floorplan with:

  • Vendors who have reached out to you or your utility’s execs personally;

  • Platinum, Gold and Silver in-person sponsors;

  • Business products/services that align with your utility’s planned initiatives, current programs and long-range projects; and

  • CS Week Vehicle Giveaway sponsors. Be sure to secure their stamps on your Vehicle Giveaway card and be eligible to win the 2022 Jeep Renegade.


Share your game plan with your executive before Conference and be open to redirection. Then, circle back after CS Week 2022 to report your findings. Do your homework by visiting vendor websites before you arrive. Be prepared to discuss your utility’s customer service/technology roadmap, including timing, key decision personnel, scope, anticipated CX enhancements and challenges to overcome. Bring business cards and set a personal goal to give/share at least 5 per day.


Q11: What meals are provided at the in-person CS Week?


  • Executive Summit and Key Account Forum both provide breakfasts, lunches and breaks on Monday and Tuesday and private receptions/dinners on Monday evening.

  • ENGAGE311 provides breakfasts and lunches on Monday, Tuesday and Wednesday and an evening networking reception on Tuesday.

  • On Tuesday, SAP and SEW Synergy Groups provide breakfast, lunch and breaks. EVCx Forum provides breaks. 

  • Conference 46 provides:

    • Welcome Reception with heavy hors d’oeuvres/drinks on Tuesday evening;

    • Continental breakfasts on Wednesday and Thursday;

    • Plated lunches in the Exhibit Hall on Wednesday and Thursday;

    • Breaks with hot/cold drinks and snacks on Wednesday, Thursday and Friday mornings;

    • Networking Reception (LeadNext and Canadian Receptions are co-located) with heavy hors d’oeuvres and drinks on Wednesday evening; and

    • Special Event (Cinco De Mayo) with street food and drinks on Thursday evening.

  • CS Week Research Benchmark meeting (members only) provides Wednesday lunch.

Q12: How do I get the most out of what CS Week has to offer?


  • Visit our website for up-to-date information about all our venues and their learning/networking opportunities.

  • Review the 2022 Program (published digitally, emailed and posted online in late February) to plan which venues, Conference Workshops, receptions and activities to attend.

  • Download the Conference Attendee Hub App and set your password before Conference 46 begins. Lots of attendees enjoy the App’s social media features, especially sharing photos. The Conference Attendee Hub App is open Tuesday through Friday. 

  • Synergy Groups, Key Account Forum, Executive Summit and ENGAGE311 provide targeted information to registered attendees. Watch your postbox for printed invitations and your inbox for emails.

  • Review the 2022 On-Site Guide which will be included in your conference bag.

    • Attend Attendee Orientation on Tuesday afternoon whether this is your first or umpteenth CS Week. 

    • Attend all receptions and special events for great mingling and networking. Ample time is scheduled into every venue and throughout CS Week for meeting others, enjoying food/drinks together and extending discussions beyond presentation rooms.

    • Be sure to attend Thursday night’s Special Event, this year with a Cinco de Mayo theme. Thanks to its long-time sponsor, CS Week always plans a great party featuring a smidgeon of speech-ing and a heap of socializing over food and drink favorites in a relaxed setting.

    • Save the Attendee Directory and Exhibitor Catalog. Use these Conference bag resources to make and maintain contacts once you’re back at work. 

Q13: What should I pack?


  • Plenty of business cards. Share them with exhibitors and fellow attendees and use them as your ticket to win vendor prize giveaways.

  • Business casual attire. Indoor spaces at convention centers and hotels are generally cool, so many attendees appreciate having a sweater or jacket, even though outdoor temps may be quite warm. Sponsored pashminas have been popular in recent years.

  • Comfortable walking shoes. With its 200,000+ square foot Exhibit Hall, CS Week is a place to get in your steps. You’ll also appreciate sidewalk-friendly shoes as you venture out to enjoy Phoenix’s local cuisine, sights and sounds.