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Utility Industry

Products & Services


In addition to providing the finest unbiased utility customer service education, CS Week is also your online source for technology products, solutions and services focused to improve utility customer service...

Featured categories include (but are not limited to):

Disclaimer: Any reference in promotional material, including but not limited to written material or the website, to specific products, service providers, or services of any kind by trade name, trademark, hyperlink or otherwise, does not constitute or imply an endorsement or recommendation by CS Week. Any opinions, advice, statements, services, offers or other information provided by such third parties do not necessarily state or reflect those of CS Week.


Accounting Software
Advanced Metering Infrastructure (AMI)
Application Integration
Application Service Provider (ASP)
Asset Management
Benchmarking and Best Practices
Bill Processing/Printing/Mailing
Billing Solutions
Business Intelligence
Business Process Assistance
Business Process as a Service
Call Center Solutions
Change Management
Cloud Services
Communications Architecture
Complex Data Transformation
Credit Scoring
Credit/Collections/Bad Debt
Custom Development
Customer Acquisition
Customer Care Operations
Customer Care Provider Outsourcing
Customer Database Analytics

Customer Engagement
Customer Information Systems (CIS)
Customer Relationship Management (CRM)
Customer Segmentation & Targeting
Customer Self-Service Applications
Customer Web Access
Data Management
Data Migration and Conversion
Data Security
Demand Response

Demand Side Management (DSM)


Dispatch Solutions

Document Imaging/Management

Dynamic Pricing

e-Billing/Web Presentment
Electronic Data Interchange (EDI)
Employee Communication/Training
Energy Efficient Products
Energy Management/ Efficiency/Conservation
Enterprise Information Systems (EIS)
Enterprise Resource Planning (ERP)
Field Service
Financial Management
Furniture/Site Design
Geographical Information Systems (GIS)
Global Positioning System (GPS)
Graphic User Interface (GUI)
Information Services
Intelligent Grid
Interactive Voice/Web Response

Key Account Management
Legacy Integration
Load Management
Lockbox Operations/Solutions
Meter Data Management Services
Meter Data Management Software
Meter Manufacturer
Meter Reading
Mobile Applications
Mobile Workforce Management
Network Design
Online Information Database
Outage and Distribution Management

Outage Communications

Payment Processing/Solutions


Performance Management

Permits and Licensing
Prepaid Metering Solutions

Prepaid Utilities Billing

Printing Solutions
Process Integrators
Project Management
Rate Scheduling and Optimization
Regulatory Compliance
Remote Deposit Capture
Research Publisher
Retail Energy
Returned Mail Processing
Revenue Management
Revenue Protection
Risk Management
Routing/Scheduling Software
Security Devices
Services and Hardware Outsourcing
Smart Grid
Social Media
Software as a Service
Speech Recognition
Surveys/Market Research
System Integrators
Total Solution Provider (TSP)
Transaction Management
Transmission and Distribution
Utility Company
Voice Broadcasting

Water Use Efficiency/Conservation
Web Design/Support
Work Flow
Work Management

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