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2025 IUCX Conference in Phoenix, AZ will offer 60+ Conference Workshops on Wednesday and Thursday. Each workshop will last one hour, including an introduction from a Planning Committee member, 40-45 minutes for presentation of workshop content, and 10-15 minutes for questions and answers. Workshops must feature a utility presenter. Vendors are welcome to submit an abstract as a co-presenter with a utility. Workshops co-presented with utility and vendor speakers will refrain from using the presentation as an advertisement for a specific product or service but offer the “real life” utility benefit to speak for itself. Vendors should be available for any technical information that is required to tell the “story”.

IUCX reserves the right to combine submitted abstract "topics" into panel discussions and tweak titles, objectives and summaries as needed.

When selected, each presenter will sign a speaker permission form, complete an outline of the proposed session, then submit their presentation in PowerPoint format for review and critique by a Planning Committee member to ensure it matches the abstract. All Workshops presentations will be finalized in February/March 2025. IUCX reserves the right to cancel any workshop that has not submitted the final draft by March.


Scope - Must be relevant to Conference attendees, fit into the CX Puzzle tracks, and supported by summary and learning objectives.

Quality - Will be reviewed for attention to detail, relevance, originality and innovation.

Adherence to Published Submission Guidelines - Must be submitted online.

Abstract Selection Is Competitive - Make yours stand out among the hundreds submitted annually.


Provide Primary Contact Name and Info for the person submitting the abstract. It may be different from the "Presenter", such as an assistant.

Choose a track* from the CX Puzzle that best fits your abstract.

Provide a title – LESS than 10 words.

Write a summary/description - 50  to 200 words. IUCX may edit to maintain word limits and to ensure consistent grammar, format and usage standards.

Write three concise learning objectives - Focus on what knowledge participants will gain from the presentation. Each learning objective should be 15 words or less.

Provide Presenter and Co-Presenter (if applicable) information. List more presenters in your summary if necessary, along with reasons for more presenters.

Assist us in providing a quality educational experience for Conference participants by adhering to our philosophy that all Workshops be non-commercial. Vendor/Consultant submitters are required to partner with a utility client to tell the utility’s story (presentation should not be a sales pitch). Sponsor Solutions are available to Platinum and Gold sponsors to tell vendor success stories or advances/innovations with or without a utility co-presenter.

After submission, an email confirmation will give you a copy of your submitted abstract.

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