Submission deadline EXTENDED:  Friday,  August 24, 2018

Questions:  Contact Shawnna Ansley at
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Each session will run 45 minutes to 1 hour.

When selected, the presenter will sign speaker permissions, complete an outline of proposed session, then submit their presentation in PowerPoint format to be reviewed and critiqued by a Planning Committee member.

The presenter will give a presentation that will last approximately 25 - 40 minutes. The last 20 minutes of the session will be reserved for Q & A and discussion. 

A planning or steering committee member will introduce the speaker. Also, that member will help facilitate the Q&A/discussion at the end of presentation.

After conference, all Synergy attendees will receive a copy of the presentation in PDF form.

Abstract selection is competitive - Please follow the instructions and guidelines outlined below to assure that your submission is considered.
Scope -
must be relevant to conference attendees, true to the Customer Experience Lifecycle, and supported by outlined learning objectives.
Quality - Abstracts will be reviewed for attention to detail, relevance, originality, and innovation.
Adherence to Published Submission Guidelines - All abstracts must be submitted online. They will not be accepted in any other format.


Provide the Primary Contact name and info for the person submitting the abstract. It may be different than the "Presenter", such as an assistant.

Choose A Synergy Group that best describes your abstract.

Provide a title – LESS than 10 words.

Write summary/description - 50  to 200 words.

Provide Presenter and Co-Presenter (if applicable) information. List more presenters in your summary if necessary, along with reasons for more presenters.

The survey says... topics attendees would like to see in 2019:

Analytics :                                                " Predicting customer behavior through analytics."
                                                                        "Dashboards, governance, security and access, demos of tools."

Billing & Payments:                            "What does the industry look like in the next 10 years?"
                                                                        "Billing related, emerging technologies for utilities." 

Contact Center:                                    "Train the trainer, motivation for call center agents, call monitoring
                                                                            and rating."
                                                                        "Presentations on how to become paperless."                 

Credit & Collections :                        "Strategy around AMI.  Gas credit and collections."
                                                                        " Using analytics to manage Credit and Collections."

Customer Assistance:                        "Senior/elderly related programs."
(Formerly Low Income)                            "Prepay, matrix  to determine success, sustainability." 

Digital Customer Engagement:  "More details on outage communications, how do we use technology to be
                                                                          more accurate and timely.  Demos."
                                                                                 "Web registration and on-boarding processes.  Privacy."

Field Services :                                      " How to de-escalate or reduce violence, anger, hostility, while performing
                                                                           field work."
                                                                        "Strategy on revenue collection."

Outage Communications:              "ETOR. Planned outage. Operational wins."
                                                                                "TCPA vendor presentation."

Please assist us in providing a quality educational experience for Synergy Group participants by adhering to our philosophy that all presentations must be non-commercial. The Vendor/Consultant submitting an abstract presentation may not use this time as a sales pitch.

Deadline EXTENDED:  Aug. 24
Abstract Submission Due: Aug. 15

Outline Due: Dec. 3
1st Draft PowerPoint Due: Jan. 18
Final PowerPoint Due: Feb. 18

College and Synergy
April 8 - 9, 2019

Conference 43
April 9 - 12, 2019

Conference 43 Workshops
April 10 - 12, 2019

If you have a Synergy Group question, please contact:


Synergy Groups Manager