The CS Week Customer Engagement Synergy Group provides a professional, unbiased environment and ongoing discussion of current and common interests among managers and supervisors of utility departments and divisions involved in customer engagement throughout North America.
Educate members on current issues and updates related to customer engagement;
Provide networking access to the knowledge base of other customer engagement group members;
Create year-round networking opportunities through webcasts, blogs/newsletters, face-to-face meetings and other discussion forums;
Create professional development opportunities that include networking participants.
Open to all utility staff with an interest in customer engagement;
Steering committee membership open to all customer engagement managers;
Administrative support for the steering committee and the meetings provided by CS Week.
The CS Week Customer Engagement Synergy Group expands the CS Week Call Center Synergy Group to include the multiple channels of customer engagement including: CSR (inbound), CSR (outbound), IVR, web self-service, web chat and social media (Twitter, Facebook, LinkedIn, YouTube).