• Open to all utility staff with an interest in Contact Center performance;

  • Steering committee membership open to all Contact Center Managers;

  • Administrative support for the steering committee and the meetings provided by CS Week.


  •  Educate members on current issues and updates related to the Contact Center;
  • Provide networking access to the knowledge base of other Contact Center group members;

  • Create year-round networking opportunities through webcasts, blogs/newsletters, face-to-face meetings and other discussion forums;

  • Create professional development opportunities that include networking participants.



The CS Week Contact Center Synergy Group expands the CS Week Call Center Synergy Group to include the multiple channels of customer engagement including: CSR (inbound), CSR (outbound), IVR, web self-service, web chat and social media (Twitter, Facebook, LinkedIn, YouTube).

If you have a Synergy Group question, please contact:

Shawnna Ansley

Synergy Groups Manager