$495 Registration Fee 
   

May 19, 2020 | 8 am - 3 pm
Room: 201 C

Agenda

7 am - 8 am

Breakfast Buffet - Ballroom C

 

 

8:15 am - 8:25 am

Check-In

 

 

8:25 am - 9 am

Welcome & Introductions to Outage Communications Synergy Group

 

Facilitator: Fred Daum, Exec Dir, Customer Ops, PSEG

   
 9 am – 10 am  Can Utilities Bulletproof Their Brand From a Crisis?
  Presenter: Daniel Seguin, Dir, Communications, Hydro Ottawa
 

In this session you will discover how Hydro Ottawa builds lasting trust and credibility with stakeholders before, during and after a crisis by ensuring the organization is crisis-ready. We dive into how strategic objectives and planning for emergency communications shapes how the organization protects, preserves and promotes its brand. 

As part of the utility’s overarching Business Continuity Plan, its Crisis Communications Team follows a robust crisis plan that outlines core responsibilities and functions. The plan provides a framework to secure engagement and includes tools to assist Hydro Ottawa’s team with the necessary resources, guidance, authorization and decision-making support to speak with a consistent voice to all of its internal and external stakeholders.

Tried and tested, Hydro Ottawa proves that with planning and creativity, it’s possible to bullet-proof your brand from any crisis. 
   
10 am - 10:15 am Coffee/Tea Break
   
10:15 am – 11 am
WUPIT (Wire-down Unit on Site Process Improvement Tool) Creates Restoration Partnership with Customers
  Speaker: Boyd Greene, Dir, Distribution Ops Center, Oncor
  Oncor will discuss the introduction of its Wiredown Unit on Site Process Improvement Tool (WUPIT). Oncor created an effective two-way outage communications channel in cases of downed power lines in January 2018. Opening a direct line with customers allows Oncor to best utilize operational resources to optimize outage response.
   
 11 am - 12 pm
Mobile Technology Markedly Expedites Field Data
  Speakers: Sandra Labib, Sr Project Mgr
Tomaso Giannelli, Sr Mgr, Business Customer Division, Both of Southern California Edison

  SCE will discuss its internal CS application, launched in 2018. It is designed to ensure customers receive more proactive and timely communications directly from the field. The pilot initiative alone has allowed the utility to reduce the outage update process from 20 minutes or greater to approximately five minutes as the need for phone calls to the utility's Distribution Operations Center (DOC) is eliminated. 
   
12 pm - 1 pm
Lunch

 

 

1 pm – 2:30 pm

Open Forum

 

Faciltator: TBD

  Attendees, this is a great opportunity to bring Hot Topics and Top of Mind issues to discuss with industry peers who have similar interest and challenges. 
   

2:30 pm - 3 pm

Closing and Surveys

We will close with a review of today’s session and completion of surveys. 

If you have a Synergy Group question, please contact:

Shawnna Ansley

Synergy Groups Manager
903.893.3214
sansley@csweek.org