May 19, 2020 | 8 am - 3 pm
Room: 201 C
7 am - 8 am
8:15 am - 8:25 am
8:25 am - 9 am
Welcome & Introductions to Outage Communications Synergy Group
Facilitator: Fred Daum, Exec Dir, Customer Ops, PSEG
In this session you will discover how Hydro Ottawa builds lasting trust and credibility with stakeholders before, during and after a crisis by ensuring the organization is crisis-ready. We dive into how strategic objectives and planning for emergency communications shapes how the organization protects, preserves and promotes its brand.
As part of the utility’s overarching Business Continuity Plan, its Crisis Communications Team follows a robust crisis plan that outlines core responsibilities and functions. The plan provides a framework to secure engagement and includes tools to assist Hydro Ottawa’s team with the necessary resources, guidance, authorization and decision-making support to speak with a consistent voice to all of its internal and external stakeholders.
1 pm – 2:30 pm
2:30 pm - 3 pm
Closing and Surveys
We will close with a review of today’s session and completion of surveys.
If you have a Synergy Group question, please contact: