April 9,2019 | 8:00 AM - 3:00 PM
7:00 AM - 8:00 AM
7:30 AM - 8:00 AM
8:00 AM - 8:15 AM
Welcome to Outage Communications Synergy Group
Tim Lang, Dir, Business Effectiveness & Integration, WeEnergies
8:15 AM – 9:00 AM
Speakers: Joe Tellez, Chief Technology Officer, Tacoma Public Utilities, Utility Technology Services Section
& Brad Adamske, Sr VP, Sales North America, Smart Energy Water
Tacoma Public Utilities(TPU) is the largest department in the Tacoma City Government and a citizen-owned utility that serves power to over 175,000 customers in Tacoma, University Place, Fircrest and portions of Fife, Lakewood, Federal Way, Steilacoom, Joint Base Lewis-McChord and other sections of Pierce Count. TPU has a proud tradition of operating and maintaining one of the United States' oldest municipally owned water systems. TPU’s mission is to ensure service reliable power and high-quality water at competitive prices.
TPU is driven to ensure they meet increasing customer expectations for an engaging digital experiences, just like other service providers and started the one their most important and timely communication issues,service interruptions and restoration. TPU wanted to reach out to their customers proactively via the customers’ preferred mode of communication. To meet this objective, TPU deployed the award-winning digital customer engagement platform Smart Customer Mobile (SCM®) to provide proactive communication during service outages and restoration.
We Energies and WPS recently completed research with their customer online panel around outage management customer communication with a special focus on storm restorations and digital channels. They will share what they learned from this research and how it has driven changes in how these two utilities communicate to their customers during storm restoration.
1:00 PM – 2:00 PM
Deliver Certainty with Every Proactive Outage Notifications
Speakers: Harry Singh, Managing Dir, Sharene Williams, Sr Mgr
& Kyle Dungan, Mgr, Deloitte Consulting
2:30 PM - 3:00 PM
Q&A Session, Closing and Surveys
We will close with a review of today’s session and completion of surveys.
If you have a Synergy Group question, please contact: