$495 Registration Fee

May 19, 2020  |   8 am - 3 pm
Room: 203 B


7 am - 8 am

Continental Breakfast - Ballroom C



8 am - 8:15 am 




8:15 am - 8:30 am

Welcome / Introductions


Facilitator: Eric VanBecelaereMgr, Customer Field Services, Evergy

 8:30 am – 9:15 am  AMI Driven Meter Investigations
  Speaker: David Lasater, Dir, Revenue Assurance, Duke Energy
  Facilitator: Cesar Ceniceros, Supervisor II, City of Dallas

Since the installation of smart meters eliminates physical meter reading for routine billing purposes, utilities must deploy new and intelligent methods to help identify utility theft.  Learn how Duke Energy uses its AMI meter data to raise various flags and indicators that help identify tampering and utility service diversion. Key indicators include: reverse rotations, outage-count indicators, unplanned outage notifications and usage on previously disconnected meters. These flags have proven to be good targets for field investigations, many of which have uncovered not just theft of service, but criminal enterprises and public safety issues as well.

9:15 am – 10 am
Got You Here Won't Get You There
  Panelists: Eric VanBecelaere, Mgr, Customer Field Services, Evergy
imothy Davis,
Dir, Revenue Measurements & Control
Sean Dawson, Business Process Specialist, Revenue Measurement & Control
both of Austin Energy
   Facilitator: Jon Dizon, Mgr, Meter Ops, Charleston Water Systems
  Congratulations on that promotion! Transitioning from staff to management requires major changes in how you function. Though this might seem easy, we often trip by not understanding the need for change and instead choosing to keep doing the activities and using the skill sets which made us successful before. This discussion will share simple truths and insights, allowing high-performers to successfully transition from being individual producers to making others highly productive.
 10 am - 10:15 am
Coffee/Tea Break
 10:15 am - 11:30 am
Situational Awareness - Paying Attention Could Make All the Difference
  Speaker: Jim Willis, OwnerInDev Tactical
  Facilitator: Cesar Ceniceros, Supervisor II, City of Dallas

This is an introduction and overview of situational awareness in the field. It will focus on identifying the need for enhanced situational awareness and the skills that form the basis for a strong situational awareness skill-set. The program will highlight:

  • The impact of poor situational awareness and how to take steps for immediate improvement;
  • The role that the utility plays and the responsibility for personal awareness that the employee shoulders by looking at basic techniques and introducing strategies that can be used to improve awareness;
  • Guidance for conducting onsite assessments, evaluating conditions and establishing an effective situational awareness perimeter before starting the job;
  • The pros-and-cons of typical training programs, how to evaluate their effectiveness, and how to select training that meets your unique needs; and
  • Opportunities to discuss specific situations and address attendee questions.
 11:30 am - 12 pm
Hot Topic Discussion:
  Attendees, this is a great opportunity to bring Hot Topics and Top of Mind issues that will be discussed with industry peers who have similar interest and challenges during the Open Forum session.
12 pm - 1 pm


 1 pm – 2:30 pm Open Forum

Facilitators: Mark Tomlin, Mgr, Workload Planning, Spire
Eric VanBecelaere, Mgr, Customer Field Services, Evergy

2:30 pm - 3 pm

Closing and Surveys
  Faciliator: Timothy Davis, Dir, Revenue Measurements & Control, Austin Energy

We will close with a review of today’s session and completion of surveys.

Open Forum

If you have a Synergy Group question, please contact:

Shawnna Ansley

Synergy Groups Manager