Room 122 A
April 9, 2019 | 8:00 AM - 3:00 PM
7:00 AM - 8:00 AM
7:30 AM - 8:00 AM
8:00 AM - 8:15 AM
Welcome / Introduction to Field Services Synergy Group
Crystal Whitaker, Mgr, IT Business Solutions, NextEra Energy/Florida Power & Light
8:15 AM – 9:00 AM
Speakers: Cherdell Singleton, Mgr, Business Applications & Reporting,
Kent Tenney, Analyst Sr IT Systems
& Matthew Vankirk, Meter Operations Supv, Salt River Project
Field order completion tasks are complicated enough without extensive computer system interactions. In this session, we will discuss how Robotic Process Automation (RPA) is being used to handle repetitive entry tasks and limit data entry by field support staff – improving accuracy, ensuring critical field instructions are handled appropriately and reducing the need for overtime. We will review Salt River Project's steps to minimize enterprise system interactions by field support personnel by using software robots to automate repetitive tasks and transfer information to enterprise systems.
Routing effectiveness, as with beauty, is in the eye of the beholder. If 10 routing experts were asked to evaluate the same group of routes, 10 differing opinions would be received on their efficiency and what it would take to make them better in their eyes. In this session, we will explore the benefits of auto-scheduling/auto-routing field work and how route effectiveness can conflict with our concept of route efficiency. We will also look at auto-scheduling possibilities to meet customer demand in an ever-growing Amazon and Uber world.
1:00 PM – 2:30 PM
Rethinking Utility Security – How to De-escalate Conflict
Speaker: Jim Willis, InDev Tactical , Public Utility Training & Consulting, Owner
2:30 PM - 3:00 PM
We will close with a review of today’s session and completion of surveys.
If you have a Synergy Group question, please contact: