May 19, 2020 | 8 am - 3 pm
Room: 203 B
7 am - 8 am
8 am - 8:15 am
8:15 am - 8:30 am
Welcome / Introductions
Facilitator: Eric VanBecelaere, Mgr, Customer Field Services, Evergy
Since the installation of smart meters eliminates physical meter reading for routine billing purposes, utilities must deploy new and intelligent methods to help identify utility theft. Learn how Duke Energy uses its AMI meter data to raise various flags and indicators that help identify tampering and utility service diversion. Key indicators include: reverse rotations, outage-count indicators, unplanned outage notifications and usage on previously disconnected meters. These flags have proven to be good targets for field investigations, many of which have uncovered not just theft of service, but criminal enterprises and public safety issues as well.
This is an introduction and overview of situational awareness in the field. It will focus on identifying the need for enhanced situational awareness and the skills that form the basis for a strong situational awareness skill-set. The program will highlight:
2:30 pm - 3 pm
We will close with a review of today’s session and completion of surveys.
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