May 19, 2020 | 8 am- 3 pm
Room: 201 B
7 am - 8 am
8 am - 8:15 am
8:15 am - 8:30 am
Welcome & Introductions to Digital Customer Engagement Synergy Group
Sandra Broughton, Dir, Customer Ops Support, Southern Company Gas
8:30 am – 9:15 am
Engaging Utilities Around the Digital Challenge
Speaker: Jeffrey Daigle, Dir, Customer Experience, E Source
1 pm – 2:30 pm
Hot Topics and Open Forum Discussion
Attendees, this is a great opportunity to bring Hot Topics and Top of Mind issues to discuss with industry peers who have similar interest and challenges.
2:30 pm - 3 pm
We will close with a review of today’s session and completion of surveys.
If you have a Synergy Group question, please contact: