$349 Registration Fee

Room 121 C
April 9
, 2019 |   8:00 AM - 3:00 PM  


7:00 AM - 8:00 AM

Continental Breakfast - Rooms 129 A/B



7:30 AM - 8:00 AM 




8:00 AM - 8:30 AM

Welcome / Introduction to Credit & Collections Synergy Group


Shamus O'Brien, Mgr Voice of the Customer, Eversource
& Beth Freibert, Sr Business Process Analyst, LG&E and KU Energy


8:30 AM – 9:15 AM

The Use of “Bots” in Credit Collection at Eversource


Speakers: Karen Palmieri, Mgr, Credit and Collections Ops, Eversource Energy
& Huzaifah Basrai, Ernst & Young, LLP

  Join Eversource Energy and Ernst and Young for an interactive discussion on how they partnered together to launch robotic process automation (RPA) to improve Eversource’s credit and collection processes
9:15 AM – 10:00 AM
Economic and Consumer Lending Update

Speaker: Gavin Harding, Senior Consultant, Experian Advisory Services

Experian will cover key economic metrics and review of the health of the consumer using credit attributes and trends. The objective is to dive deep into the potential risks to credit and receivables using trended data.

 10:00 AM - 10:15 AM
Break – Refreshments in foyer near rooms 123 and 130
 10:15 AM - 11:00 AM
PERC – Why Should Utility Companies Credit Report?
  Speaker: Michael Turner, President & CEO, PERC

The Credit Access and Inclusion Act of 2017 passed the US House of Represenatives unanimously, and had legs in the US Senate. This bill clarifies that energy utility service providers, telecoms and CATV service providers, and landlords may provide timely and late payment data to nationwide credit bureaus. Lenders want this data, and FinTech firms are finding ways to access it. Credit reporting payment data has been mandated in other countries, and Congress could decide it should be so here. Come here why you should consider credit reporting your customer payment data sooner rather than later.

 11:00 AM - 12:00 PM
Spotlight on Credit & Collections

Speaker: Kevin Rhea, Supv, Credit & Collections, Remittance,
Tucson Electric Power

  Determined to make the most of its resources and eliminate wasted efforts in the collections process, Tucson Electric Power implemented wasted efforts in the collections process changes, including shifting collection agency costs to debtors, mailing disconnect notices with bills instead of separately and scheduling field crews to disconnect customers strategically by route and amount owed.  The utility is saving approximately $400,000 a year in postage cost and avoiding a significant amount of collection agency fees.
12:00 PM - 1:00 PM
Lunch - Rooms 129 A/B



1:00 PM – 2:30 PM

Open Forum Discussion


Attendees, this is a great opportunity to bring Hot Topics and Top of Mind issues to discuss with peers in your industry with similar interest and challenges. 


2:30 PM - 3:00 PM

Closing and Surveys

We will close with a review of today’s session and completion of surveys. 

If you have a Synergy Group question, please contact:

Shawnna Ansley

Synergy Groups Manager