$349 Registration Fee

Room 121 C
April 9
, 2019 |   8:00 AM - 3:00 PM  


7:30 AM - 8:00 AM

Continental Breakfast



7:30 AM - 8:00 AM 




8:00 AM - 8:30 AM

Welcome / Introduction to Credit & Collections Synergy Group



8:30 AM – 9:15 AM

The Use of “Bots” in Credit Collection at Eversource


Speakers: Karen Palmieri, Manager, Credit and Collections Operations, Eversource Energy & Mark U. Hirschey, Principal, Ernst & Young, LLP

  Join Eversource Energy and Ernst and Young for an interactive discussion on how they partnered together to launch robotic process automation (RPA) to improve Eversource’s credit and collection processes
9:15 AM – 10:00 AM
Economic Outlook and Credit Trends

Speaker: Craig Wilson, Events Marketing Manager, Experian

Experian will cover key economic metrics and review of the health of the consumer using credit attributes and trends. The objective is to dive deep into the potential risks to credit and receivables using trended data.

 10:00 AM - 10:15 AM
Break – Refreshments in foyer
 10:15 AM - 11:00 AM
PERC – Tracking Federal Law that Impacts Utilities
  Speaker: Michael Turner, Lobbyist, PERC

Summary to follow

 11:00 AM - 12:00 PM
Spotlight on Credit & Collections

Speaker: Kevin Rhea, Supervisor of Credit & Collections, Remittance, Tucson Electric Power

  Determined to make the most of its resources and eliminate wasted efforts in the collections process, Tucson Electric Power implemented wasted efforts in the collections process changes, including shifting collection agency costs to debtors, mailing disconnect notices with bills instead of separately and scheduling field crews to disconnect customers strategically by route and amount owed.  The utility is saving approximately $400,000 a year in postage cost and avoiding a significant amount of collection agency fees.
12:00 PM - 1:00 PM



1:00 PM – 2:30 PM

Open Forum Discussion


Attendees, this is a great opportunity to bring Hot Topics and Top of Mind issues to discuss with peers in your industry with similar interest and challenges. 


2:30 PM - 3:00 PM

Closing and Surveys

We will close with a review of today’s session and completion of surveys. 

If you have a Synergy Group question, please contact:


Synergy Groups Manager