CS Week Synergy Groups offer two different forums: Vendor and Business Process. Specific solution/ application user groups meet with respective vendors to discuss current issues and common interests. Business process groups are organized by functions of the Customer Experience Lifecycle. These opportunities to collaborate with other users who share similar responsibilities provides group members a time and place to meet, identify potential improvements and work towards, strategic content and solutions.
Energy is the basic product for most utilities. A different but equally important energy drives CS Week Synergy Groups –
the joined energy of utility pros sharing and expanding their knowledge to make their functional areas essential contributors to the success of their utilities.
CS Week Synergy Groups provide an opportunity for application users to meet with each other or with representatives of the application vendor for discussions that might not otherwise occur.