CS Week’s 2020 Executive Summitoriginally set for May 18-19 in Fort Worth, TX was cancelled in response to the COVID-19 pandemic. Stay tuned as we work with our Executive Advisory Panel and Sponsors to reschedule or restyle a future face-to-face meeting opportunity later this fall. All decisions will comply with local, state and federal restrictions/bans and will be communicated to you personally via email and here on csweek.org. Thank you for your continued support!


noun  sum·mit \ˈsə-mət\

3b:     a conference of highest-level officials

From: www.Merriam-Webster.com/dictionary

2020 marks CS Week's Executive Summit's 17th year of providing substantive educational and networking opportunities for C-level utility attendees whose focus is all things customer experience and the required enabling IT services. Summit is designed for executives by executives who keep their pulse on the industry, its trends and challenges, while ensuring their utilities remain customer-focused. Typical attendees include chief customer officers, chief technology/information officers, directors, vice and senior vice presidents, deputy and general managers.

Planners utilize a variety of formats during this two-day venue. Table-top discussions, panel and deep-dive presentations, best-practice case studies that include lessons learned and roadmaps to success, Q & A sessions; all spark interest and keep conversations lively.  Interactive tools allow real-time polling. Attendees can use their smart phones to participate anonymously in surveys and provide thoughtful feedback. Breakout sessions following the Summit offer additional industry-specific meeting and educational opportunities.

Networking and sharing extend to meals, breaks and a private reception and dinner. Plan to attend this dynamic and motivational gathering. Watch your mailbox in February for your invitation.

For additional information on sponsorship and invitation requests, or to register, please contact Lisa Collins at 903-893-3214.
Industry Sponsors: