CS Week is pleased to announce the Water Customer Service Executive Council.  The council is comprised of  executives from across North America with a mission to advance customer service in water & waste water utilities.  This venue will offer an invitation only  breakout session of the Executive Summit on Tuesday, April 9, 2019  at the Phoenix Convention Center - Phoenix, AZ.  They will meet to discuss timely and relevant topics of importance to water utility executives.

View the agenda here

If you are interested in receiving an invitation, please contact Lisa Collins, lcollins@csweek.org or (903) 821-8675.


William Kephart, * 2019 Chairperson

Director, Utility Customer Operations
Veolia Water America

Mike Aragon
Director, Customer Relations
Denver Water
Sharon Grove
Director, Customer Service Experience
Los Angeles Department of Water & Power
Kathy Koch
Customer Services Director
Portland Water Bureau
Nancy Cianflone
Deputy Commissioner, Bureau of Customer Services
NYC Department of Environmental Protection
Shaun Hewitt
Director Operations Support Division
Region of Peel Canada
Denise Kruger
SVP, Regulated Utilities
Golden State Water Company
Gregory Sawyers
Director, Customer Relationships
Citizens Energy Group
Tricia Zacharisen
Director, Customer Systems
San Jose Water
Dr. Alisa Mann
Director, Customer Care & Field Services
Las Vegas Valley Water District
Kara Shuror
Assistant Water Director
City of Fort Worth
Charlene Wachs
Assistant General Manager
Montgomery Water Works Board
Steve Miller
Chief, Customer Service
Charlotte Water