AGENDA


                                  

April 8 -April 12, 2019
CS Week & Conference 43             

*Attend Sunday Kick Off Reception
*Attend CS Week College Course, CS Week Synergy Course (Monday & Tuesday)
*Attend CS Week Conference 43 includes Wednesday & Thursday LeadNext class breakfasts
*Post Conference Assignment
   
 June 2019
 *Webinar to share key observations and lessons learned from 2019 CS Week (3 hours)
   
 July 2019
 *Webinar on Topic in the Customer Experience Lifecycle - Meter to Cash  (2 hours)
   
 August 2019
 *Webinar on Topic in the Customer Experience Lifecycle - Billing & Payments (2 hours)
   
 September 2019
 *Offsite Meeting at Host Utility (one full day plus arrive evening before for dinner with guest coaches
   
 October 2019
 *Webinar on Topic in the Customer Experience Lifecycle - Credit & Collections  (2 hours)
   
 November 2019
 *Webinar on Topic in the Customer Experience Lifecycle - Field  Services (2 hours)
   
 December 2020
 *Webinar on Topic in the Customer Experience Lifecycle - Digital Customer Engagement (2 hours)
   
 January 2020
 *Webinar on Topic in the Customer Experience LIfecycle - Contact Center (2 hours)
   
 February 2020
 *Offsite Meeting at Host Utility (one full day plus arrive evening before dinner with guest coaches
   
 March 2020
 *Webinar on Topic in the Customer Experience Lifecycle - Analytics (2 hours)
   
 May 11- May 15, 2020
CS Week & Conference 44

*Attend Sunday Kick Off Reception
*Attend CS Week Executive Summit (Monday & Tuesday)
*Attend CS Week Conference 44 including Wednesday & Thursday LeadNext class breakfasts