EXECUTIVE SUMMIT ADVISORY PANEL



Todd Arnold
CS Week Board Member
Duke Energy - Retired



Luz Aviles
VP, Customer Service
OUC - The Reliable One


Jeff Beasley
VP, Customer Care
Evergy


Paula Burgin
Dir, Customer Service
Oakville Hydro


Brian Burke
VP, Customer Service
ONE Gas


Chris Cardenas
VP, Customer Services
Xcel Energy


Marilyn Caselli
SVP, Customer Ops
ConEdison of NY


Kevin Christie
VP, External Affairs & CCO
Avista Corporation


Katy Cook
Director, Transformation - CIS Strategy
Liberty Algonquin Business Services


Dave Craven

Director, Customer Care
Union Gas Limited


Debbie Dennis
SVP, Human Resources &
   Corporate Affairs & CCO

Oncor


Stacy Derstine
VP & CCO
Arizona Public Service


Jill Doucett
Director, Customer Care
NB Power


Dana Drysdale
VP, Information Systems (Retired)
San Jose Water Company


Laurie Giammona
SVP & CCO
Pacific Gas & Electric


Don Haller
VP, Member & Community Relations
Connexxus Energy


Becky Harsh Knox
Dir, Retail Energy Policy
Edison Electric Institute


Vicky Kelsall

VP, Customer Service
Avangrid


Tanis Kozak
VP & GM DE Residential
Direct Energy


Denise Kruger
SVP, Regulated Utilities
Golden State Water Company



Jared Lawrence
VP, Piedmont Natural
    Gas Customer Ops & Metering

Duke Energy


Jim Linn
Managing Dir, IT
American Gas Association


Jeff Martinez

VP, Customer Service
Atmos Energy Corporation


Connie McIntyre

Venue Executive
CS Week


Dave McKendry
Senior Fellow
Canadian Electricity Association


Penni McLean Conner

CCO & SVP, Customer Group
Eversource


Dawn Mehrer
VP, CS and Info Systems
Fortis BC



Rodney Oddoye
VP, Customer Operations & CCO
Baltimore Gas & Electric


Kerry Overton
Deputy General Manager
Austin Energy


Jim Pratt
Associate GM, Customer Ops
    & Chief Customer Executive

Salt River Project


Corry Poole
VP, Customer Experience
ENMAX



Louise Scott
VP, Customer Experience
Southern Company Gas


Bill Shepherd
CCO
Gainesville Regional Utilities


Kara Shuror
Deputy Water Dir
City of Fort Worth


Karen Sparkman
Dir, Customer Service
Tampa Electric


Kristin Stathis
VP, Customer Service Operations
Portland General Electric


Joe Trentacosta
CIO & SVP, Info & Customer Services
Southern Maryland
  Electric Cooperative


Rick Walden
VP, Customer Services
PSEG Long Island


Mark Wyatt
CS Week Board Member
Duke Energy - Retired