EXECUTIVE SUMMIT ADVISORY PANEL



Todd Arnold
CS Week Board Member
Duke Energy - Retired



Luz Aviles
VP, Customer Service
OUC - The Reliable One


Brent Baker

VP, National Customer
    Experience Operations

Liberty Utilities


Jeff Beasley
VP, Customer Care
Westar Energy


Paula Burgin
Director, Customer Service
Oakville Hydro


Chris Cardenas
VP, Customer Services
Xcel Energy


Marilyn Caselli

SVP, Customer Operations
Consolidated Edison Co of New York


Kevin Christie
VP, External Affairs & CCO
Avista Corporation


Katy Cook
Director, Transformation - CIS Strategy
Liberty Algonquin Business Services


Dave Craven

Director, Customer Care
Union Gas Limited


Debbie Dennis
SVP, Human Resources &
   Corporate Affairs & CCO

Oncor


Stacy Derstine
VP & CCO
Arizona Public Service



Jill Doucett
Director, Customer Care
NB Power



Dana Drysdale
VP, Information Systems
San Jose Water Company


Greg Dunlap
VP, Customer Operations
PSE&G



Laurie Giammona
SVP & CCO
Pacific Gas & Electric


Don Haller
VP, Member & Community Relations
Connexxus Energy


Becky Harsh Knox
Director, Retail Energy Policy
Edison Electric Institute


Jim Henning
SVP, Customer Services
Duke Energy


Frank Jiruska
VP, Special Projects
PECO, an Exelon Company


Vicky Kelsall

VP, Customer Service
Avangrid


Gregory Knight
SVP & CCO
CenterPoint Energy



Tanis Kozak
VP & General Manager DE Residential
Direct Energy


Jared Lawrence
VP, Piedmont Natural
    Gas Cust Ops & Metering

Duke Energy


Jim Linn
Managing Director, IT
American Gas Association


Dr. Alisa Mann
Director, Customer Care
   & Field Services

Las Vegas Valley Water District


Connie McIntyre

Venue Executive
CS Week


Dave McKendry
Senior Fellow
Canadian Electricity Association


Penni McLean Conner

CCO & SVP, Customer Group
Eversource


Dawn Mehrer
VP, CS and Info Systems
Fortis BC


Ngoni Murandu
CIO & VP/Information Services
Southwest Gas


Rodney Oddoye
VP, Customer Operations & CCO
Baltimore Gas & Electric


Kerry Overton
Deputy General Manager
Austin Energy



Jim Pratt
Associate GM, Customer Operations
    & Chief Customer Executive

Salt River Project


Corry Poole
VP, Customer Experience
ENMAX



Hallie Reese
VP & CCO
Exelon Utilities


Louise Scott
VP, Customer Experience
Southern Company Gas



Bill Shepherd
CCO
Gainesville Regional Utilities


Kara Shuror
Deputy Water Director
City of Fort Worth


Karen Sparkman
Director, Customer Service
Tampa Electric


Kristin Stathis
VP, Customer Service Operations
Portland General Electric


Jerry Sullivan

VP & CIO
OUC-The Reliable One


Joe Trentacosta
CIO & SVP, Info & Customer Services
Southern Maryland Electric Cooperative


Rick Walden
VP, Customer Services
PSEG Long Island



Mark Wyatt
CS Week Board Member
Duke Energy - Retired