CS Week Research is an association of companies conducting benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the member’s business operations.
Members of CS Week Research are concerned with establishing and managing effective customer service practices at their companies. Their membership allows them to measure various aspects of their business and IT processes. The overall objective for members includes the development of measures of real performance and processes for customer service aspects of their companies.
Current research and benchmarking projects include:
- Key Accounts
311 Comparative Study and
311 Technical Survey
Key Aspects of CS Week Research on all benchmarking studies include:
- The involvement of leading individuals and companies in face to face benchmarking efforts
Creating benchmarking databases to support benchmarking efforts
Forming networking groups of members to share benchmarking information
Conducting sessions and writing papers on benchmarking topics
For additional information, please download our CS Week Research Discussion Document.