CS Week Web Ed Webinars

Welcome to a free, educational venue of the CS Week family – CS Week Web Ed Webinars. 

CS Week Web Ed joins the other CS Week webinar series with one-of-a-kind offerings and timely topics which impact utilities in a broader way. Without a regular schedule, CS Week Web Ed will instead offer webinars that bring to light for broader utility education those unexpected surprises, opportunities, extras and bonuses.  So now CS Week has “a time and place for everything.”


On Demand Webinars:

  June 28, 2018    Driving Water Conservation and Operational Efficiency through Digital Customer Engagement
     Tarun Malhotra, ERP Manager, City of San Diego
Joanne Fletcher, VP, Energy and Water Solutions, SEW
    In this webinar, SEW will discuss how they partnered with City of San Diego (COSD) and implemented digital customer engagement platform to provide insights into their water use with smart meter data during California drought and improved digital adoption through mobile and web self-service options to pay bills, submit service requests, report outages, receive water leak alerts, and participate in conservation programs. This webinar will also showcase how COSD have digitally transformed their relationship with customers by meeting their expectations and delivering excellent customer service.​
 June 13, 2018    ​Phone Data Management Is More Than Just TCPA
     Lara Ringness, Business Delivery Manager, Data Management, Pugent Sound Energy
     Mitchell Young, Executive Director, Identity Solutions, Neustar
 September 29, 2016    TCPA and Utilities: FCC Clarifies Requirements for Calls and Texts
     Mitchell Young, Executive Director, Fraud, Risk & Compliance, Neustar
     Kristine L. Devine, Partner, Harris, Wiltshire & Grannis, LLP
     Becky Burr, Chief Privacy Officer and Deputy General Counsel, Neustar
 January 26,  2016    Rethinking Utility Customer Care for Our Connected World , Featuring Todd Arnold
     Todd Arnold, Former SVP, Smart Grid Customer Systems, Duke Energy (Retired)
 December 18, 2015
   It Could Happen to Anyone: The Evolving Challenge of Phone Scams Targeting Utility Customers
     Jared Lawrence, VP Revenue Services, Duke Energy
 Christopher Guerra, Sr. Manager, Risk Management AMI/Fraud Prevention & Investigations,  Blackhawk Network