Jessica Brahaney-Cain, VP, Customer Operations, Eversource Energy
With twenty-two years invested in utility services, Brahaney-Cain knows a thing or two about engaging employees. “It’s the most important thing that I can personally get right,” says this Eversource executive, who has implemented a culture where ideas are welcomed, solutions are valued, opinions are respected even if recommendations are not advanced, and feedback to close communication loops is assured. Recognizing the deep relationships, sometimes spanning decades, shared among her 1,300 employees in this amalgamated utility, Brahaney-Cain:
- Nourishes and cultivates that family feeling where employees want to come to work;
- Actively looks for innovative ways to build a respectful, iteratively structured program of employee rewards and recognition; and
- Finds “awesomeness” in everyday interactions, amplifying those examples across multiple locations to build trust, strengthen morale and ensure down-to-earth authenticity.