SATISFYING YOUR ALWAYS-CONNECTED, ALWAYS-ON CUSTOMERS
By: TODD W. ARNOLD
Ubiquitous digital communication has created a customer that's always connected, always on. Utilities are adopting digital communication to connect to the grid, the meter, and the customer. Todd Arnold, industry veteran with over 40 years’ experience, examines the convergence of these two trends - the "smart customer" with smart energy - revealing the implications, challenges, and opportunities for utility customer service.