Utility employee with something to say? Are you an aspiring author?


CS Week wants to help you publish your work

  • You own and keep your copyright - unlike many publishers

  • CS Week brings the editing, design and publishing skills that enhance your work and make it ready for print and electronic publication

  • CS Week markets your work to its clients at its numerous events

  • CS Week distributes your work through its events, website and numerous national distributors such as Amazon.com and Barnes&Noble.com

  • Click Here to download the CS Week Publishing Program guidelines & requirements

  • Click Here to download the Author Questionnaire.

Contact CS Week for more information.


"Leadership Lessons Learned From Our Mentors:
Time-Honored Values That Are Shaping The Utility Customer Experience Of The Future"

Dave McKendry is writing and compiling a book about mentors in our personal and professional lives. Join us for the launch of McKendry's book at CS Week Conference 43 in Phoenix, AZ.



Profiles in Excellence: Utility Chief Customer Officers

By: Penni McLean-Conner

Penni McLean-Conner shares the stories of eight all-star chief customer officers who have demonstrated success in creating a customer-focused culture, developing a team dedicated to customers and providing valued customer facing products and services. This is a  must-read for aspiring customer service leaders.

See promotional video here


Rethinking Utility Customer Care
Satisfying Your Always-Connected, Always On Customers

By: Todd W. Arnold

Ubiquitous digital communication has created a customer that's always connected, always on. Utilities are adopting digital communication to connect to the grid, the meter and the customer. Todd Arnold, industry veteran with over 40 years' experience, examines the convergence of these two trends - the "smart customer" with smart energy  -revealing the implications, challenges and opportunities for utility customer service.

For more information, visit our Published Works page.

    David McKendry
Director, Customer Service
Hydro Ottawa