CS Week uses the Customer Experience Lifecycle
as its planning and content framework. This year’s theme, “Steer Your Way to 2020” will be integrated into all its venues. Our 2020 Plan Your Week
illustrates how CS Week’s venues are scheduled to fit together. While Registration starts Sunday, our meetings, discussions, presentations, receptions and activities launch Monday morning : Executive Summit, Key Account Forum, ENGAGE311, Colleges and vendor-solution Synergy Groups. On Tuesday, Summit, Forum and 311 continue, and we offer business process-focused Synergy Groups. That afternoon, Conference
kicks off with Attendee Orientation and the Exhibit Hall Welcome Reception. On Wednesday and Thursday, Conference plays out with General Sessions, Keynotes, Workshops, Expanding Excellence Awards
(which include Individual Achievement Awards), the Women in Utilities Sunrise Event, Innovation Talks…and ample Exhibit Hall
time. Finally, on Friday morning, after what is always a great Thursday evening Event, we meet for final General Session, Workshops and our signature car giveaway. Whew! It’s exhilarating, exhausting and very exciting. Our planning committees and panels strive to make every venue enriching and casual enough for laid-back networking.
So, as you plan to attend CS Week 2020, I encourage you to:
- Start with a College on Monday. These day-long courses in leadership, change management and best practices in project implementation are presented by industry professionals and offer CPE credit. Monday’s alternative to College? Attend a vendor’s Synergy Group.
- Engage in Tuesday’s Synergy Groups where utilities and their industry partners present solutions and spark discussions around the Customer Experience Lifecycle plus two specialty groups: Customer Assistance and NARPA (North American Revenue Protection Association).
Some CS Week venues target specific attendees with by-invitation-only events or they may focus singular attention on utility professionals. I invite you to click and learn about CS Week’s Executive Summit
, Key Account Forum
. Venue managers identified on those website pages would be happy to answer your email or phone questions.
CS Week 311
continues to grow every year, so in 2017 we transitioned it to be a stand-alone conference that shares the same week and city location as CS Week. Municipal and utility customer service center professionals attend ENGAGE311, a 3-day boutique conference that offers its own exhibit hall – EXPO311! This welcoming and open group of professionals is eager to share successes and challenges and to discuss industry trends, new products and services. Some attendees find an opportunity to stay for Conference too.
Besides its annual Conference, CS Week offers year-long education through five webinar series
: 311, WebEd, Marketplace, Success Stories and Women in Utilities. I also urge you to watch Attendee Perspectives
, Vendor Perspectives
, Executive Perspectives
and Conference Highlights
to see why over 2,000 utility attendees and industry professionals make CS Week THEIR annual go-to conference.
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See you at CS Week 44 in my backyard, Fort Worth, TX!