About CS Week


The mission of CS Week is to advance utility customer service through the delivery of unbiased educational opportunities, forums for networking and sharing of innovative best practices that will advance the customer experience.


CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility customer experience lifecycle: Analytics, Billing & Payments, Contact Center, Credit & Collections, Digital Customer Engagement, Field Services and Strategies & Management.

Venues at CS Week include: 

CS Week Executive Summit*   LeadNext*
CS Week Key Account Forum*
  CS Week 311
CS Week College
  Expanding Excellence Awards
CS Week Synergy Groups
  •    CS Week Conference  with 60+ workshops, General Sessions, 
        Keynotes, Networking Events and

•    The largest Exhibit Hall  in the industry

One additional venue supports specialized objectives:  CS Week Publishing.

Click on underlined words for more information about CS Week.

* By invitation only.

Plan Your "CS Week" by hovering over the logos and blocks below! 

(Preliminary Schedule- Subject to Change) 


Formerly known as the Tres Utility Conference, CS Week has grown up and changed a lot over the years.  Under the leadership of Jerry Duvall, Tres Utility Conference was transitioned about 1976 to become the CIS (Customer and Information Services) Conference when he brought the conference organization to Sherman, TX.  Duvall and Rod Litke, current Chief Executive Officer, joined forces in 1989 and evolved the format from a single vendor's solution-based forum to a generic, open, utility-focused conference.

A 501c3 nonprofit organization, CS Week is THE premiere utility education conference.  It draws attendees primarily from large and small North American IOUs, municipalities and cooperatives.  Since 2016, the AGA (American Gas Association) and EEI (Edison Electric Institute) have combined their customer service conference with CS Week.  Besides its multiple education venues and networking opportunities, CS Week boasts the largest customer service and supporting IT exhibit hall in the industry. CS Week offers webinars and blogs year-round to showcase utility success stories, update attendees on marketplace trends and keep utility professionals connected.

Multiple advisory panels shape and focus Conference and year-round content to keep it aligned with the CS Week mission. Adapting and reflecting industry times, CS Week holds fast to its core foundation to provide utility professionals at every level with valuable, current and applicable education and industry networking opportunities, with an emphasis on "expanding excellence in customer service."

Home Office

Our professional staff is available to provide information and answer any questions you might have about CS Week. We strive to offer support to our attendees, sponsors and exhibitors and to assist the utility industry as a whole by offering relevant, effective and economical customer service education. We are social, so feel free to contact us in any way that is convenient for you. Office hours are 8:00 am - 5:00 pm Central Time.

Rod Litke

Chief Executive Officer

Shawnna Ansley

Synergy Groups Manager

Brynna Harris

Media, Marketing & Communications Manager

Julie Shankles

Registration/Finance Manager

John Sild

Conference Director

Gail Farmer

Exhibitor/Sponsor Manager

De-Ann Mozingo

Database Manager

Rachel White

Key Account Forum,
Research and Expanding Excellence Awards Manager

Lisa Collins

Educational Director

Janet Grabinski


Danise Mullendore

College/Workshop Manager

Amber Wiens

CS Week 311 Manager

No content found

No content found

No content found