Why Attend CS Week?


CS Week is the premier educational event for professionals involved in the customer service and customer information technology aspects of utility, cooperative and municipal management.


CS Week is focused on the full spectrum of business processes from meter to cash.



Find forums to discuss hurdles to integration, the latest technologies and current challenges:

  • AMI and MDM benefits, challenges and technology and deployment

  • Automating service delivery with artificial intelligence, bots and automation

  • Call center techniques, strategies and technology

  • Changing role of CSRs

  • Changing role of field reps

  • CIS selection and implementation

  • Customer experience

  • Customer self-service strategies

  • Customer service training and techniques

  • Customer survey data collection, management and protection

  • Credit & collections

  • Data privacy issues

  • Demand response

  • Devices, data and analytics

  • Disaster response and recovery
  • Home energy management

  • Integrating GIS with CIS

  • Meeting customer expectations and demands

  • Net metering

  • Options for extending legacy systems

  • Outsourcing and multi-sourcing

  • Outage communication management

  • Payment and prepayment options


  • Disaster response and recovery

  • Rate case management

  • Regulatory factors

  • Smart Grid preparedness

  • Social media

  • Strategies for bill presentment

  • Successful project management

  • Systems implementations and upgrades

C-level executives, VPs, managers, directors and all levels of customer service personnel, marketing, rates & regulations, call centers, collections, e-business, B2B, technology development and application support professionals benefit from comprehensive programs designed to enhance their productivity and effectiveness as key personnel. Attendees gain insights from knowledgeable speakers, profit from solutions and ideas shared amongst peers and expand their awareness of the latest trends and technologies.


CS Week brings together the largest number of exhibitors and consultants dedicated to customer service and IT in the utility industry, providing each attendee the opportunity to learn about the newest technologies and solutions on the market.


Due to the invaluable support of its many sponsors each year, the CS Week venue registration fees remain the best value of any educational event in the industry.