Why Attend CS Week?

     

CS Week is focused on the full spectrum of customer-related business processes from meter to cash, and the customer experience lifecycle.

 

View our CS Week Attendee Perspectives videos to hear thoughts and opinions from actual CS Week Attendees.

Find forums to discuss hurdles to integration, the latest technologies and current challenges:

  • AMI and MDM benefits, challenges and technology and deployment

  • Automating service delivery with artificial intelligence, bots and automation

  • Call center techniques, strategies and technology

  • Changing role of CSRs

  • Changing role of field reps

  • CIS selection and implementation

  • Cloud Technologies

  • Customer experience

  • Customer engagement and self-service strategies

  • Customer service training and techniques

  • Customer survey data collection, management and protection

  • Credit & collections

  • Data privacy and cyber security issues

  • Demand response

  • Devices, data and analytics

  • Disaster response and recovery

  • Electronic bill payment and presentment

  • Field and office safety

  • IoT and Home energy management

  • Integrating GIS with CIS

  • Low income and at-risk customer programs and services

  • Meeting customer expectations and demands

  • Net metering

  • Options for extending legacy systems

  • Outsourcing and multi-sourcing

  • Outage communication management

  • Payment and prepayment options

  • Rate case management

  • Regulatory factors

  • Risk Mitigation

  • Smart Grid preparedness

  • Social media

  • Strategies for bill presentment

  • Successful project management

  • Systems implementations and upgrades

C-level executives, VPs, managers, directors and all levels of customer service personnel, marketing, rates & regulations, call centers, collections, e-business, B2B, technology development and application support professionals benefit from comprehensive programs designed to enhance their productivity and effectiveness as key personnel. Attendees gain insights from knowledgeable speakers, profit from solutions and ideas shared amongst peers and expand their awareness of the latest trends and technologies.

 

CS Week brings together the largest number of exhibitors and consultants dedicated to customer service and IT in the utility industry, providing each attendee the opportunity to learn about the newest technologies and solutions on the market.

 

Due to the invaluable support of its many sponsors each year, the CS Week venue registration fees remain the best value of any educational event in the industry.