What is CS Week?

CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility customer experience lifecycle: Analytics, Billing & Payments, Contact Center, Credit & Collections, Digital Customer Engagement, Field Services and Strategies & Management.

WHAT MAKES CS WEEK DIFFERENT?

 

CS Week content is created by utility professionals for utility professionals. Course offerings range from basics for supervisors or managers taking on new responsibilities to the latest complexities facing customer service functions in an ever changing technological world. CS Week is about learning, networking, and maximizing opportunities to take back to the office.

WHAT IS THE DRESS CODE FOR CS WEEK?

 

Casual business attire is the best description for what attendees generally wear, who also bear in mind conference facilities with tendencies towards cool HVAC.  Some speakers and executives wear a suit or sports jacket. Attendees are invited to dress "theme" for Thursday's Special Event.  Comfortable shoes are encouraged.

HOW CAN I BECOME A PRESENTER AT CS WEEK?

 

Calls for Presentations are issued each summer to seek out the most pressing, current and richest course content and speakers for both Conference Workshops and business process-focused Synergy Groups.  The Calls are posted on our website, on our Facebook page and in the summer issue of our quarterly publication, CS Week Newsline.