Announcing a restyled, re-imagined CS Week 2020 - featuring core educational and networking opportunities you’ve come to expect - plus a virtual format that allows scheduling flexibility and enhanced user experience!

Visit this website for our agenda of sessions and events where you can listen, interact, ask questions, and join colleagues eager to receive trendsetting and tried-and-true utility customer service content.

Read our 2020 Virtual Guide, add-ons and at-a-glance information that goes beyond VIRTUAL TOUCH Registration information. We are excited to go VIRTUAL with you, starting with our Get Happy | Stay Happy Hour! Thanks to our supporting sponsor community, CS Week 2020 VIRTUAL TOUCH is FREE for utility and sponsor attendees. Share this site with your colleagues and pass the good news – CS Week 2020 has gone virtual …VIRTUAL TOUCH, that is!


Click on the buttons below to read updated messaging from our Board of Directors regarding CS Week 2020 and Coronavirus (COVID-19):


CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility customer experience lifecycle: Analytics, Billing & Payments, Contact Center, Credit & Collections, Digital Customer Engagement, Field Services, and Strategies & Management.

Venues at CS Week include: 

1.   CS Week Executive Summit* 6.  CS Week College 
2.  CS Week Key Account Forum* 7.  Expanding Excellence Awards
3.  CS Week 311 8. CS Week Publishing
4.  CS Week Conference  9.  CS Week Research
5. CS Week Synergy Groups 10.  LeadNext

The largest Exhibit Hall in the industry.

By invitation only.

Industry Sponsors: