2020 Steering Committee


Vakesia Graves  **2020 Chairperson**

Director, Business Strategy & National Accounts 
Duke Energy

Vakesia Graves is Director, Business Strategy and National Accounts within the Large Account Management Organization at Duke Energy.   In this capacity, she leads the development, evaluation, and implementation of Large Account Management operational, structural, and system strategies across all jurisdictions.  Additionally, she leads the team of Account Executives responsible for developing and maintaining relationships with Duke Energy’s largest, multi-site National Key Accounts customers as well as the Customer Account Specialists team which serves the customer service needs of Duke Energy Progress and Duke Energy Carolinas based customers. Vakesia has been with the company for 18 years, and in that time has been responsible for the design and implementation of some of Duke Energy’s strategic customer initiatives, energy efficiency and demand response programs (such as the Small Business Energy Saver Program) as well as responsible for managing large commercial multi-site accounts as an Account Executive, her first role at then Progress Energy.

Vakesia received her Bachelor’s Degree in Mechanical Engineering from North Carolina A&T State University.  Previous jobs she’s held include Manufacturing Engineer at Square D Company, a Division of Schneider Electric, Design Engineer for Pratt & Whitney, a Division of United Technologies Corporation.

Vakesia and her husband Jason are the proud parents of two sons, ages 22 and 15. She and her family reside in Raleigh, North Carolina.



Ed Zazzali

Manager of Business Customer Solutions
PSE&G  

Ed has 29 years of utility experience, both regulated and de-regulated. He has been in the Customer Experience realm for the past few decades, working with the largest industrial and commercial customers in New Jersey, as well as selling electric and gas in NY, NJ, and Pennsylvania. Ed’s team is responsible for $750 million dollars of revenue into his Company. Customer advocacy is his priority.
 

Charlie Boland

National / Major Accounts Manager
American Water

Charlie Boland leads the major accounts program for American Water, a new program being implemented across 14 states. Boland has worked in various roles with American Water since 2009 and prior to that had an extensive career as a local government administrator in Lexington-Fayette County, KY. Boland holds a B.A. in business administration from the University of Kentucky in addition to several professional certifications. He and his wife, Nancy, have three daughters and reside in Lexington.

 

GiGi Carroll

Manager of Business Client Relationship
JEA

GiGi leads the Key Accounts team responsible for major accounts and an outreach program to small and midmarket commercial customers. GiGi has enthusiastically championed innovative data management and team process improvement. GiGi is also responsible for the Water Preservice team and works closely with Water/Wastewater Development for new irrigation, water, and sewer services in JEA’s service territory. A former Account Executive, GiGi earned a Bachelor of Engineering Degree from Stevens Institute of Technology in Hoboken, NJ.

Greg Earl

Manager of Community and Customer Experience
AEP Ohio

Greg began his career with AEP as a Transmission Planning Engineer.  After several engineering and administrative leadership roles, Greg moved into his current position.  His team includes AEP Ohio’s key account managers as well as a support group dedicated to the resolution of complex power quality issues and escalated reliability concerns for customers of all sizes and classifications.

Greg graduated from Rensselaer Polytechnic Institute in Troy, New York with both Bachelors and Masters degrees in Electric Power Engineering.  Greg is also a registered Professional Engineer in the State of Ohio.


Katie Grayem

Director of Customer Experience and Communications
AEP Ohio

Katie has oversight for the customer service organization handling residential customers and the account management team assigned to small & medium business and commercial & industrial customers. Katie also has responsibility for the customer design/engineering organization service customers with new service installation needs. She has the lead role in the organization’s customer experience strategy —related to key customer interactions for the company’s approximate 1.5 million customers.

Lee Nelson

Principal Lead of Corporate Account Management 
CMS Energy

Lee co-leads a team of (18) Corporate Account Managers at Consumers Energy in Michigan.
He and his team manage the business relationship with the Company’s largest commercial, institutional and manufacturing customers (900+) within the utility’s electric and natural gas service territory.  Lee and the team have annual goals around customer satisfaction, energy efficiency, curtailment programs, and value added product and service offerings (“beyond-the-meter” solutions).  In addition, they work with customers on expansion/modification of service facilities, reliability & PQ concerns, renewable energy offerings, and provide counsel on rate options and rate optimization.  Lee has been with Consumers Energy for 30 years, primarily in sales and marketing (customer-facing) roles.  He has a Bachelor’s Degree in Marketing from Michigan State University, and is a Certified Energy Manager (CEM).



David Olivier

Manager of Strategic Accounts
Eversource

David is responsible for leading Eversource’s Strategic Account Executive team in Eastern Massachusetts. David and his team of ten oversee the account management activities for the company’s largest Commercial and Industrial users of electric service including New Customer connections. Previous roles include Energy Efficiency and Demand Response Program Manager, Energy Efficiency Sales Executive, and Electric Service Account Executive. David earned his undergraduate degree from Salve Regina University in Newport, Rhode Island.



Chris Sharpe

Regional Director of Large Account Management 
Duke Energy

Chris Sharpe is the Director of Large Account Management with Duke Energy. He and his team aspire to be trusted energy advisors with commercial, institutional, and manufacturing customers in Charlotte, Asheville and the surrounding NC counties. They focus on energy efficiency, curtailment programs, regulated products and services, expansion of facilities, reliability, and power quality to ensure customer satisfaction. Chris has been with Duke Energy over 28 years and has his Professional Engineering License and is a Certified Energy Manager. He has a BS in Mechanical Engineering from NC State University and a MBA from the University of NC - Charlotte.



Kim Powers

Senior Manager of Large Customer Services 
PECO Energy

Kim is Sr. Manager of PECO’s Large Customer Services Organization (LCS). Kim and her team oversee the account management activities for the company’s largest users of gas and electric service with a deliberate focus on supporting the company’s vision and providing a premier experience to the Large customer segment. Previous roles include Manager LCS-North Region , Quality Manager, and Manager of PECO’s Financial Call center. Kim has a Bachelor of Arts degree from Howard University.

 
 
 

Isabel Fabre

Manager, Large Customer Services 
ComEd

Isabel Fabré is a business professional with over 25 years of experience working in corporate America. She holds an MBA in Finance and International Business from the Pennsylvania State University. She started her career in corporate finance, working for Fortune 100 companies such as Xerox and Hewlett Packard. She currently leads Commonwealth Edison’s Large Customer Services suburban organization, where she directs a team of ~ 40 people who manage the company’s largest accounts. Isabel is currently leading a strategic reorganization to ensure the company provides a premier customer experience to over 42,000 large commercial and industrial customers in the service territory. When she is not working, Isabel volunteers in associations such as St. Jude Hospital, JDRF and Special Olympics; she has participated in the Polar Plunge since 2012. Isabel is also a Chicago Latino Caucus Foundation fellow.



Ted Novicki

Manager, Key Accounts - CMP | UI
Avangrid

Ted manages Avangrid’s Key Account Management teams in New England at Central Maine Power and the United Illuminating Company. Ted and his team manage the companies largest commercial customers and hundreds of municipalities representing thousands of utility accounts. Ted was a home grown talent having spent over seven years as a Key Account Manager at Avangrid/UIL Holdings Corporation. Prior to joining the utility industry Ted had experience working at Pfizer Pharmaceutical, John Hancock and Metro Business Systems in various management, sales and account management positions. Ted earned his undergraduate degree from Connecticut College in New London, and received an MBA from UCONN. .


Tom Damon

Manager, Key Accounts
Orlando Utilities Commission 

Tom has 36 years of utility experience, spending 19 years working for AEP, FPC and OUC as a National and Key Account Executive and 17 years in strategic sales and business development representing mobile workforce management, GIS, AMI and engineering services solutions to IOU’s Muni’s and REA’s across North America. Tom’s Key and Major Account Management team at OUC is responsible for building relationships with their top 500 clients with the goal of being their trusted energy and water advisor.
   

Hans Schreff

Manager of Conservation and Demand Management
London Hydro

Hans is a 20 year plus Manager of the award winning Conservation Department at London Hydro. Hans has held many positions over his career but mostly focussed on the customer side of the industry. For the past 13 years, leading the CDM department, Hans now leads a pivot into the Commercial and Industrial account management area of offerings for DER and Strategic Energy Management with his team. With an entrepreneurial spirit Hans has developed unique conservation engagement strategies and now will bring that energy into the new landscape of utility services.

If you have questions regarding Key Account Forum, please contact:

Rachel White

Key Account Forum Manager

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