National / Major Accounts Manager
Charlie Boland leads the major accounts program for American Water, a new program being implemented across 14 states. Boland has worked in various roles with American Water since 2009 and prior to that had an extensive career as a local government administrator in Lexington-Fayette County, KY.
Boland holds a B.A. in business administration from the University of Kentucky in addition to several professional certifications. He and his wife, Nancy, have three daughters and reside in Lexington.
Manager Business Client Relationships
GiGi leads the Key Accounts team responsible for major accounts and an outreach program to small and midmarket commercial customers. GiGi has enthusiastically championed innovative data management and team process improvement. GiGi is also responsible for the Water Preservice team and works closely with Water/Wastewater Development for new irrigation, water, and sewer services in JEA’s service territory. A former Account Executive, GiGi earned a Bachelor of Engineering Degree from Stevens Institute of Technology in Hoboken, NJ.
Baltimore Gas & Electric
Michael is responsible for leading BGE’s Large Customer Services unit. Michael and his team oversee the account management activities for the company’s largest users of gas and electric service. Previous roles include Manager, Community Affairs at BGE, Director, Human Resources for UniStar Nuclear Energy, a joint venture between Constellation Energy and EDF and Director, Human Resources at Calvert Cliffs Nuclear Power Plant. Michael earned his undergraduate degree and a master’s degree in education administration from Howard University, Washington, D.C.
Senior Manager, Customer Services,
Greg began his career with AEP as a Transmission Planning Engineer. After several engineering and administrative leadership roles, Greg moved into his current position. His Customer Services team includes AEP Ohio’s key account managers as well as a team of Customer Service Representatives who resolve field inquiries from residential and small/medium business customers.
Al Grinnell is the Manager of Tampa Electric Company’s Commercial and Industrial Account Management Team. Tampa Electric, a subsidiary of Emera Inc., serves approximately 85,000 Commercial and Industrial Customers and 650,000 Residential customers. The Commercial and Industrial Account Management Team is a part of Tampa Electric’s Customer Experience Organization and provides key account management services to over 12,000 assigned Commercial and Industrial Accounts. The team is also in the process of developing a new Mid-Market Team to serve an additional 20,000 commercial customers. Mr. Grinnell is currently leading large economic development and retention projects for the electric company as well.
Lee co-leads a team of (18) Corporate Account Managers at Consumers Energy in Michigan.
He and his team manage the business relationship with the Company’s largest commercial, institutional and manufacturing customers (900+) within the utility’s electric and natural gas service territory. Lee and the team have annual goals around customer satisfaction, energy efficiency, curtailment programs, and value added product and service offerings (“beyond-the-meter” solutions). In addition, they work with customers on expansion/modification of service facilities, reliability & PQ concerns, renewable energy offerings, and provide counsel on rate options and rate optimization. Lee has been with Consumers Energy for 30 years, primarily in sales and marketing (customer-facing) roles. He has a Bachelor’s Degree in Marketing from Michigan State University, and is a Certified Energy Manager (CEM).
Key Account Manager
The United Illuminating Company & Central Maine Power
Erik is the Manager of Key Accounts for two Avangrid utilities in the northeast, Central Maine Power and United Illuminating. Erik and his team manage more than 1000 municipal and commercial customers representing thousands of utility accounts. Prior to joining Avangrid Erik was a Regional Manager for two of the largest fuel cell manufacturers in the world. Erik holds a B.S. in Economics from UCONN and an MBA from the University of Hartford.
Regional Director, Large Account Management,
Chris Sharpe is the Director of Large Account Management with Duke Energy. He and his team aspire to be trusted energy advisors with commercial, institutional, and manufacturing customers in Charlotte, Asheville and the surrounding NC counties. They focus on energy efficiency, curtailment programs, regulated products and services, expansion of facilities, reliability, and power quality to ensure customer satisfaction. Chris has been with Duke Energy over 28 years and has his Professional Engineering License and is a Certified Energy Manager. He has a BS in Mechanical Engineering from NC State University and a MBA from the University of NC - Charlotte.
Sr. Manager, Large Customer Services Organization
Kim is Sr. Manager of PECO’s Large Customer Services Organization (LCS). Kim and her team oversee the account management activities for the company’s largest users of gas and electric service with a deliberate focus on supporting the company’s vision and providing a premier experience to the Large customer segment. Previous roles include Manager LCS-North Region , Quality Manager, and Manager of PECO’s Financial Call center. Kim has a Bachelor of Arts degree from Howard University.
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