2019 Steering Committee

Ed Zazzali, Key Account Forum CHAIRPERSON 2018 - 2019

Manager of Business Customer Solutions

Ed has 29 years of utility experience, both regulated and de-regulated. He has been in the Customer Experience realm for the past few decades, working with the largest industrial and commercial customers in New Jersey, as well as selling electric and gas in NY, NJ, and Pennsylvania. Ed’s team is responsible for $750 million dollars of revenue into his Company. Customer advocacy is his priority.

Charlie Boland

National / Major Accounts Manager
American Water

Charlie Boland leads the major accounts program for American Water, a new program being implemented across 14 states. Boland has worked in various roles with American Water since 2009 and prior to that had an extensive career as a local government administrator in Lexington-Fayette County, KY. Boland holds a B.A. in business administration from the University of Kentucky in addition to several professional certifications. He and his wife, Nancy, have three daughters and reside in Lexington.


GiGi Carroll

Manager of Business Client Relationship

GiGi leads the Key Accounts team responsible for major accounts and an outreach program to small and midmarket commercial customers. GiGi has enthusiastically championed innovative data management and team process improvement. GiGi is also responsible for the Water Preservice team and works closely with Water/Wastewater Development for new irrigation, water, and sewer services in JEA’s service territory. A former Account Executive, GiGi earned a Bachelor of Engineering Degree from Stevens Institute of Technology in Hoboken, NJ.

Michael Davenport

Manager of Large Customer Services

Baltimore Gas & Electric

Michael is responsible for leading BGE’s Large Customer Services unit.  Michael and his team oversee the account management activities for the company’s largest users of gas and electric service.  Previous roles include Manager, Community Affairs at BGE, Director, Human Resources for UniStar Nuclear Energy, a joint venture between Constellation Energy and EDF and Director, Human Resources at Calvert Cliffs Nuclear Power Plant.  Michael earned his undergraduate degree and a master’s degree in education administration from Howard University, Washington, D.C.

Greg Earl

Manager of Community and Customer Experience
AEP Ohio

Greg began his career with AEP as a Transmission Planning Engineer.  After several engineering and administrative leadership roles, Greg moved into his current position.  His Customer Services team includes AEP Ohio’s key account managers as well as a team of Customer Service Representatives who resolve field inquiries from residential and small/medium business customers.

Greg graduated from Rensselaer Polytechnic Institute in Troy, New York with both Bachelors and Masters degrees in Electric Power Engineering.  Greg is also a registered Professional Engineer in the State of Ohio.

Katie Grayem

Director of Customer Experience and Communications
AEP Ohio

Katie has oversight for the customer service organization handling residential customers and the account management team assigned to small & medium business and commercial & industrial customers. Katie also has responsibility for the customer design/engineering organization service customers with new service installation needs. She has the lead role in the organization’s customer experience strategy —related to key customer interactions for the company’s approximate 1.5 million customers.

Lee Nelson

Principal Lead of Corporate Account Management 
CMS Energy

Lee co-leads a team of (18) Corporate Account Managers at Consumers Energy in Michigan.
He and his team manage the business relationship with the Company’s largest commercial, institutional and manufacturing customers (900+) within the utility’s electric and natural gas service territory.  Lee and the team have annual goals around customer satisfaction, energy efficiency, curtailment programs, and value added product and service offerings (“beyond-the-meter” solutions).  In addition, they work with customers on expansion/modification of service facilities, reliability & PQ concerns, renewable energy offerings, and provide counsel on rate options and rate optimization.  Lee has been with Consumers Energy for 30 years, primarily in sales and marketing (customer-facing) roles.  He has a Bachelor’s Degree in Marketing from Michigan State University, and is a Certified Energy Manager (CEM).

David Olivier

Manager of Strategic Accounts

David is responsible for leading Eversource’s Strategic Account Executive team in Eastern Massachusetts. David and his team of ten oversee the account management activities for the company’s largest Commercial and Industrial users of electric service including New Customer connections. Previous roles include Energy Efficiency and Demand Response Program Manager, Energy Efficiency Sales Executive, and Electric Service Account Executive. David earned his undergraduate degree from Salve Regina University in Newport, Rhode Island.


Erik Robie

Director of Customer Programs & Products

Erik is the Director of Customer Programs & Products for two Avangrid utilities in the northeast, Central Maine Power and United Illuminating. Erik and his team manage more than 1000 municipal and commercial customers representing thousands of utility accounts. Prior to joining Avangrid Erik was a Regional Manager for two of the largest fuel cell manufacturers in the world. Erik holds a B.S. in Economics from UCONN and an MBA from the University of Hartford.

Chris Sharpe

Regional Director of Large Account Management 
Duke Energy

Chris Sharpe is the Director of Large Account Management with Duke Energy. He and his team aspire to be trusted energy advisors with commercial, institutional, and manufacturing customers in Charlotte, Asheville and the surrounding NC counties. They focus on energy efficiency, curtailment programs, regulated products and services, expansion of facilities, reliability, and power quality to ensure customer satisfaction. Chris has been with Duke Energy over 28 years and has his Professional Engineering License and is a Certified Energy Manager. He has a BS in Mechanical Engineering from NC State University and a MBA from the University of NC - Charlotte.

Kim Powers

Senior Manager of Large Customer Services 
PECO Energy

Kim is Sr. Manager of PECO’s Large Customer Services Organization (LCS). Kim and her team oversee the account management activities for the company’s largest users of gas and electric service with a deliberate focus on supporting the company’s vision and providing a premier experience to the Large customer segment. Previous roles include Manager LCS-North Region , Quality Manager, and Manager of PECO’s Financial Call center. Kim has a Bachelor of Arts degree from Howard University.

If you have questions regarding Key Account Forum, please contact:

Shelley Carter

Key Account Forum Manager

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