MONDAY, April 8

Top of Mind Issues  
Economic Development - The Key Account Manager's Role
Becoming a Trusted Energy Advisor - Transforming Your Key Account Management Program
Breakout Session  
Leveraging Your CRM to Improve the Customer Experience

TUESDAY, April 9

Power Quality - What is the Role of the Key Account Manager? 
Customer Segmentation
Breakout Session 
Implementing an Effective Outage Notification Process - Fact or Fiction?
Keynote Speaker - Roy Spence
On-boarding and Training Key Account Managers