Wednesday -- 9:30 - 10:30 am


Rise of Machine Learning: A Matter of Life and Data

Billing & Payments   

Process Card Payments and Achieve PCI Compliance During Phone Contacts

Contact Center

Transforming Hiring Practices for Superior Results in the Modern Age

Credit & Collections

Disconnection using Artificial Intelligence

Digital Customer Engagement

Converging Digital Experience Across Business Customers

Field Service

Video Chat Technology Takes Inspections to a New Level

Strategies & Management

Executives Unplugged: Is Effective Leadership Different Now?

Sponsor Solutions

Redefining the Utility Customer Experience in the Digital Age
Presented by Smart Energy Water


Beyond Basic: Next Level Innovation to Power Your Customer Experience
Presented by

Advancing Sustainable Use of Water with Your Existing Data
Presented by Harris Utilities, Smartworks

Contemporary IT Planning Risks & Mitigation
Presented by TMG Consulting