Wednesday -- 10:45 - 11:45 am

Analytics

Cultivating Cross-Enterprise Analytics

Billing & Payments

Reduce Fraud and Costs with Real-Time Account Validation

Contact Center

Breaking Through Call Center Performance Plateaus

Digital Customer Engagement

Technology Initiatives Make it Look Easy

Credit & Collections

Unleash Your Data to Fuel Collection Activities

Field Services

De-Escalating Customer Conflict in the Field

Strategies & Management

Enabling a 360° View of the Customer Through CRM

Sponsor Solutions

Extending the Life and Efficacy of Your Legacy CIS
Presented by Simple Energy and joined by AES

Cloud Versus On-Premise, a Financial and Risk Based Analysis
Presented by AAC and joined by Golden State Water

What Do SMBs Really Want?
Presented by First Fuel

Personalization from Pilot to Project: Delivering Better Customer AND Rep Experiences
Presented by
Energy Savvy