Thursday -- 2:30 - 3:30 pm

Analytics

Agile versus Waterfall: Analyzing which Methodology Harvests the Data Best

Billing & Payments

Strategies to Alert Customers Proactively About High Bill/Usage

Contact Center

Creating a Multi-Channel Customer Service Hub Model with Your CIS

Credit & Collections

It's "Lights Out" Time for Fraudsters Stealing Your Utilities!

Digital Customer Engagement

Transformation/Delivering on the Digital Customer Promise

Field Services

The Match Game: Today's Utiity Is Looking for Tomorrow's Technician

Strategies & Management

Avoiding the Pitfalls of Digital Customer Experience

Expanding Excellence Awards

Best CIS Implementation

Sponsor Solutions

TBD