Thursday -- 2:30 - 3:30 pm


Agile vs Waterfall: Analyzing which Methodology Harvests the Data Best

Billing & Payments

Multi-Channel Consumer Engagement Approach to Avoid Billing Surprises

Contact Center

Creating a Multi-Channel Customer Service Hub Model with Your CIS

Credit & Collections

It's "Lights Out" Time for Fraudsters Stealing Your Utilities!

Digital Customer Engagement

Transformation/Delivering on the Digital Customer Promise

Field Services

Autonomous Scheduling

Strategies & Management

Avoiding the Pitfalls of Digital Customer Experience

Expanding Excellence Awards

Best CIS Implementation

Sponsor Solutions

Modernizing Utility Service for 10 Million Customers
Presented by IBM and  joined ny Oncor

Optimizing the Customer Journey Through Personalization
Presented by Perficient Digital 

Enhancing Customer Experience in Utilities
Presented by HCL America