Start your day off with great speakers, awards and announcements during General Session!

Wednesday General Session Speaker

Roy Spence
GSD&M Co-Founder & Chairman | The Purpose Institute Co-Founder & CEO

Wednesday, April 10
8:00 AM

NORTH BUILDING | FIRST LEVEL | BALLROOM D
PHOENIX CONVENTION CENTER

The Promiseland Project--America. Winning on Purpose

America was born different. Born with a mighty Purpose that was anchored in America’s first motto “E pluribus unum…out of many one” and this grand promise: It doesn’t matter where your come from or what class or zip code you were born into, if you are willing to work hard and take responsibility, here in America you should have the chance to live up to your full potential. So, Roy Spence has launched the Promiseland Project -- a long-term, purpose-inspired marketing and grassroots campaign to share the great things about America to America, to find common ground on higher ground and in the process, begin building a high-performing, job-creating, inclusive and purpose-driven culture of US. As in USA.


SPONSORED BY:  
  

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Thursday General Session Speaker


 



  

Driving Innovative Options For Customers in A New Energy Landscape

Stacy Derstine, VP, Customer Service and Chief Customer Officer, Arizona Public Service

Thursday, April 11
8:00 AM

NORTH BUILDING | FIRST LEVEL | BALLROOM D
PHOENIX CONVENTION CENTER


Derstine discusses customer energy options available, customer expectations and meeting those expectations. 
Leveraging technologies available that provide customized products and services driving customer partnerships and loyalty.

Sponsored by: 
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Expanding Excellence Award Announcements

Thursday, April 11
Following Thursday Keynote

NORTH BUILDING | FIRST LEVEL | BALLROOM D
PHOENIX CONVENTION CENTER

The announcement of the 2019 Expanding Excellence Award-winning utilities and a brief video summary of
their successful strategies set a high standard for the workshops, events and educational groups of Conference 43 that follow.

A series of brief videos will introduce the winning utilities – large and small – for:

 Best Analytics Project

Best CIS Implementation
Innovation in Digital Customer Engagement
Innovation in People & Process


 

Friday General Session Panel: 

Everyone Has a Story: Lessons Learned From Our Mentors

 


Dave McKendry
Senior Fellow
Canadian Electricity Association
Sandra Broughton
Director, Customer Experience
Southern Company Gas
Vinay Sharma 
CEO
London Hydro


Friday, April 12, 2019
9:30 AM

NORTH BUILDING | FIRST LEVEL | BALLROOM D
PHOENIX CONVENTION CENTER


Moderator:
Todd Arnold
Description: “Example is leadership.” Albert Schweitzer’s famous quote rings true for 40 utility professionals, all authors in Dave McKendry’s newly launched book, Lessons Learned from Our Mentors. Between the book covers live examples of uncommon virtues, unflappable ethics, battle-tested values and unselfish advice. These leadership lessons will inspire today’s utility professionals as they plan, implement and deliver remarkable customer experience. Dave, Senior Fellow with the Canadian Electricity Association, and two of his authors take the stage for Friday’s no-slides Executive Panel with informal presentations and audience Q&A.