Who Attends CS Week?


  • Utility customer service and IT executives
  • Customer service managers, directors and supervisors

  • Call/contact center managers

  • IT managers and personnel

  • Mobile data services managers

  • Project managers

  • Selection and implementation teams

  • Billing specialists

  • Finance directors, city managers, and public utility officials


  • Exploring high-quality technology choices.

  • Listening to the perspectives of other utility professionals who have been there, done that.

  • Learning how to compare and measure customer service success.

  • Reviewing business strategies needed to unleash the full potential of utility customer service.




Attendee Types Attendee Titles Areas of Interest

A sampling of utility companies who attended CS Week for their customer service education and technology exploration needs:


AEP Public Service Company of Oklahoma


AES Corp

Alabama Power Company


Alameda Municipal Power

Albany Utilities

Alectra Utilities

Alliant Energy

AltaGas Utilities, Inc.

Ambit Energy

Ameren Corp

Ameren Illinois

Ameren Missouri


American Electric Power Company, Inc.

American Water

American Water, PA

Anaheim Public Utilities

Anchorage Water & Wastewater


Aqua America, Inc

Aquarion Water Company

Arizona Power Authority

Arlington County

ATCO Electric

ATCO Pipelines & Liquids GBU

Atmos Energy

Austin Energy

Austin Water


Avista Corp


Baldwin County EMC

Baltimore Gas & Electric, an Exelon Company

Beaches Energy Services

Big Country Electric Cooperative

Black Hills Corp

Blue Ridge Electric Membership Corp

Bluebonnet Electric Cooperative, Inc.

Broward County Water & Wastewater Services

Bryan Texas Utilities

Burbank Water & Power

California Water Service Co (Cal Water)

Canadian Electricity Association

Canyon Lake Water Service Company

Carroll Electric Membership Cooperative

Cedar Falls Utilities

CenterPoint Energy

Central Arkansas Water

Central Electric Membership Cooperative

Central Hudson Gas & Electric Corp

Central Maine Power Company

Central States Water Resources

Charleston Water System

Charlotte County, FL Utilities

Charlotte Water

Chelan County Public Utility District #1

Chesapeake Utilities Corp


Choptank Electric Cooperative, Inc.

Chugach Electric Association, Inc.

Citizens Energy Group

City of Albany 311 Call Center

City of Alexandria, LA

City of Anaheim Public Utilities

City of Arlington

City of Aurora

City of Austin

City of Baltimore/Dept of Public Works

City of Bismarck

City of Bristol

City of Calgary

City of Cedar Hill

City of Chandler Utilities Dept

City of Charlotte

City of Clearwater - FL

City of Cleveland

City of Cleveland Dept of Public Utilities

City of Cleveland Division of Water

City of Corpus Christi

City of Corpus Christi Utility Business Ofc

City of Dallas

City of Evanston

City of Fort Lauderdale - FL Public Services

City of Fort Worth

City of Fort Worth Water Dept

City of Fountain Electric

City of Garland

City of Georgetown

City of Henderson

City of Houston

City of Irving

City of Jackson

City of Kansas City, Water Services

City of Lake Worth

City of London

City of Long Beach

City of Longmont

City of McKinney

City of Mesa

City of Midland

City of Ocala

City of Oklahoma City

City of Olathe

City of Orem

City of Pflugerville

City of Portland

City of Raleigh

City of Redding

City of Richmond

City of Roseville

City of Round Rock

City of Rowlett

City of Ruston

City of Santa Clara

City of Saskatoon

City of Sheridan

City of Springfield

City of Surprise

City of Tacoma

City of Tallahassee

City of Tempe

City of Tempe Water Utilities

City of Tucson

City of Tucson Water

City of Waco Water Services

City of Waco

City of West Palm Beach

City of Wichita

City Utilities of Springfield

Clark Public Utilities

Clay Electric Cooperative, Inc.

Clayton County Water Authority

Clean Water Services

CMS Energy

Colorado Springs Utilities

Columbia Gas of Ohio


ConEdison of New York

ConEdison Energy

Connexus Energy

Constellation Energy Group, Inc.

Consumers Energy

Coopelesca R.L.

Corix Group of Companies | Utilities Inc.


Cowlitz PUD

CPS Energy

Dallas Water Utilities

Daphne Utilities

Dayton Power & Light Company

DC Office of Tax & Revenue

DC Water & Sewer Authority

Dekalb County GA

Delmarva Power

Denver Water

Detroit Water & Sewerage Dept

Direct Energy

Dominion Energy

Dominion Retail

Dominion Virginia Power

DTE Energy Corp

Duke Energy

Duquesne Light Company


East Bay Community Energy

East Bay Municipal Utility District

Eastern Municipal Water District

Edmond Electric

El Paso Electric Company

El Paso Water Utilities

ElectriCities of North Carolina, Inc.

Emera Inc

Emera Maine

Enbridge Commercial Services

Enbridge Gas Distribution


ENSTAR Natural Gas Company


Entrust Energy Inc.

EPB of Chattanooga

EPCOR Energy Services

EPCOR Utilities, Inc.

EPCOR Water Services

Eugene Water & Electric Board



Exelon Corp

Exelon Energy Delivery

Exelon Utilities

Fairfax Water

Farmers Electric Cooperative, Inc.

Fayetteville Public Works Commission

FirstEnergy Corp

Flint EMC

Florida Power & Light Company

Florida Public Utilities Company

Fort Worth Water Dept

Fortis BC



Gainesville Regional Utilities

Garland Power & Light

Gas South

Georgia Power Company

Golden State Water Company

Grand Bahama Power Company

Grant County Public Utilities District #2

Great Lakes Energy Cooperative

Greater Cincinnati Water Works

Green Mountain Power Corp

Greenville Utilities Commission

Greenville Water

Grenada Electricity Service Ltd.

GreyStone Power Corp

Guam Waterworks Authority

Halifax Water

Hampton Roads Sanitation District


Hawaiian Electric Company, Inc.

Hillsborough County - FL Public Utilities Dept


Huntsville Utilities

Hydro One

Hydro Ottawa

Hydro Quebec

Idaho Power Company


Independent Electricity System Operator (IESO)

Indianapolis Power & Light Company

Intermountain Rural Electric Association

Jackson Energy Authority

Jamaica Public Service Company, Ltd


Johnson City Power Board

Kansas City Board of Public Utilities

KC Water

Kissimmee - FL Utility Authority

Lafayette Utilities System

Lakeland Electric

Lansing Board of Water & Light

Las Vegas Valley Water District

Las Virgenes Municipal Water District

Laurens Electric Cooperative, Inc.

LG&E & KU Energy

Liberty Algonquin Business Services

Liberty Utilities

Lincoln Electric System

Linn County Rural Electric Cooperative

London Hydro

Los Angeles County Water Works

Los Angeles Dept of Water & Power

Loudoun Water

Louisville Gas & Electric Company

Louisville Water Company

Macon Water Authority

Madison Electric Works

Madison Gas & Electric Company

Manatee County

Manitowoc Public Utilities

Metropolitan Utilities District

Miami-Dade - FL Water & Sewer Dept

MidAmerican Energy Company

Middlesex Water Co

Mid-South Synergy

Minnesota Power, Inc.

Mobile Area Water & Sewer

Mohawk Valley Water Authority

Montana-Dakota Utilities Company

Montgomery Water Works Board

Morristown Utility Systems

Mount Pleasant Waterworks

Mountaineer Gas Company

Municipality of Anchorage, Solid Waste Services

Muscatine Power & Water

Nashville Electric Service

National Energy & Utility Affordability Coalition (NEUAC)

National Grid

National Grid Massachusetts

National Grid New York

National Grid USA

Navajo Tribal Utility Authority

NB Power Holding Corp

Nebraska Public Power District

New Jersey Natural Gas Company

New Jersey Resources Corp 

New Mexico Gas Company

Newfoundland Power, Inc.

NextEra Energy/Florida Power & Light

Nicor Gas


NiSource, Inc.

Northern Kentucky Water District

NorthWestern Energy

Norwich Public Utilities

Nova Scotia Power, Inc.

NRG/Reliant Energy

NW Natural

NYC Dept of Environmental Protection

Oakville Hydro Electricity Distribution Inc.

OGE Energy Corp

Oklahoma Natural Gas Company

Omaha Public Power District



Orange & Rockland Utilities, Inc.

Orange County - FL Utilities

Orangeburg Dept of Public Utilities

Otter Tail Power Company

OUC - The Reliable One

Owensboro Municipal Utilities

Pasadena Water & Power Dept

PECO, an Exelon Company

Pedernales Electric Cooperative, Inc.

Peoples Natural Gas

Pepco Holdings, Inc.

Peterborough Utilities

PG&E Corp

Philadelphia Gas Works

Piedmont Natural Gas Company, Inc.

Pinellas County Parks & Conservation Resources

Pinellas County Utilities


PNM Resources

Polk County - FL Utilities

Portland General Electric Company

Portland Water Bureau

PPL Corp

PPL Electric Utilities

Provo City Corp

Provo City Public Works

Provo Water Company


PSEG Long Island

PSEG New Jersey

Public Service Company of New Mexico

Public Service Company of Oklahoma

Public Service Enterprise Group

Public Works Commission

Puget Sound Energy, Inc. (PSE)

PURC University of Florida

PURC Warrington College of Business Admin UCF

Region of Peel

Regional Municipality of Durham

Regional Water Authority

Reliant Energy, Inc.

Richmond Gas Works & Dept of Public Utilities

Rincon del Diablo Water

Rochester Public Utilities

Sacramento County Consolidated Utilities Billing & Service

Sacramento Municipal Utilities District (SMUD)

Sam Houston Electric Cooperative, Inc.

San Antonio Water System

San Francisco Public Utilities Commission

San Gabriel Valley Water Co

San Jose Water Company

Sanitation District No. 1

Santa Margarita Water District- CA (SMWD)

Santee Cooper Power


SCANA  Energy

SCANA Services, Inc.

Semco Energy Gas Company

Semco Energy, Inc.

Sempra Energy

Sewerage & Water Board of New Orleans

Sharyland Utilities LP

Shreveport Dept of Water & Sewerage


Snohomish County Public Utility District #1


South Adams County Water & Sanitation District

South Central Connecticut Regional Water Authority

Southern California Edison

Southern Company

Southern Company Gas

Southern Company Services, Inc.

Southern Maryland Electric Coop

Southwest Gas Corp

Southwest Water Company

Spartanburg Water Systems

Spire Inc.


Suez North America Inc.

Suffolk County Water Authority

Summer Energy

Summit Utilities Holding

Superior Water, Light & Power Company

Tacoma Public Utilities

Tacoma Water

Tampa Electric Company

Tech Span Consulting


Tennessee Valley Authority

TEPCO Energy Partner, Inc.

Tepco Systems Corp

Texas Gas Service

The Empire District Electric Company

The Empire District-A Liberty Utilities Co

Thunder Bay Hydro Electric Commission

Toho Water Authority

Tohono O'odham Utility Authority

Toronto Hydro Electric Systems Ltd

Town of Gilbert

Trinity Valley Electric Cooperative, Inc.

Tualatin Valley Water District

Tucson Electric Power Company

Tucson Water

Turlock Irrigation District

TXU Energy

UGI Utilities, Inc.

Union Gas Limited

Union Power Cooperative

UniSource Energy Corp

Unisource Energy Services

Unitil Service Corp

Vectren Corp

Veolia North America, LLC

Vera Water & Power

Vermont Electric Cooperative, Inc.

Vermont Gas Systems, Inc.

Village of Wellington, FL

Walton EMC

Washington Gas

Washington Suburban Sanitary Commission


We Energies

WEC Energy Group, Inc.

Westar Energy


Wheat Belt Public Power District

Wisconsin Public Service Corp

Xcel Energy, Inc.