Thursday -- 3:45 - 5:00 pm

ANALYTICS

Let Analytics Lead Customer Experience in Excellence

Contact Center

Prepping the Contact Center for New Systems

Social Media: Its Support and Maintenance

Digital Customer Engagement

Automated Self-Service Solutions: Save Time and Enhance the Customer Experience

Field Service

Autonomous Scheduling

Strategies & Management

Mastering the Art of Mentorship

Expanding Excellence Awards

Innovation in People and Process