Thursday -- 10:30 - 11:30 am


Strengthening Revenue Assurance Through Data Analytics

Billing & Payments

The Great Rate Migration: Successfully Moving Customers

Contact Center

The Power of Face-to-Face Customer Service

Credit & Collections

Challenges & Benefits of Rolling Out Remote Disconnects

Digital Customer Engagement

Effectively Engage Customers with a Self-Service Portal

Field Services

Realizing AMI Benefits

Strategies & Management

Implementation of a Multi-Faceted CIS

Expanding Excellence Awards

Best Analytics Project

Sponsor Solutions

A Whole New Approach to CRM and Customer Digital Transformation
Presented by Vlocity

How a Data-Driven Approach to Home Energy Management Improves Satisfaction
Presented by Tendril


“ok Google, Connect With My Utility”- Assistant Applications for Utilities
Presented by Google