Wednesday -- 9:30 - 10:30 am


Rise of Machine Learning: A Matter of Life and Data

Billing & Payments   

Process Card Payments and Achieve PCI Compliance During Phone Contacts

Contact Center

Transforming Hiring Practices for Superior Results in the Modern Age

Credit & Collections

Disconnection using Artificial Intelligence

Digital Customer Engagement

Converging Digital Experience Across Business Customers

Field Service

SKYPE Inspections with Customers

Strategies & Management

Executives Unplugged: Is Effective Leadership Different Now?

Sponsor Solutions

Redefining the Utility Customer Experience in the Digital Age
Presented by Smart Energy Water


TBD, Presented by Oracle

TBD, Presented by Harris Utilities

Contemporary IT Planning Risks & Mitigation
Presented by TMG