various aspects of the Smart Grid and/or Smart Infrastructure, Advanced Metering Infrastructure, Meter Data Management and the analytics resulting from the data generated by the devices. Covers all devices that monitor consumption and also Internet of Things.
current, emerging and enabling processes and technology in the areas of
customer acquisition; telephony; DSM/conservation; CRM; call center
software; outage management; work management; GIS; kiosks; and document
Utilizes digital tools and techniques to find, listen to and mobilize stakeholders around issues in the utility industry.
Concentrates on various aspects of field operations including outage
management; materials management; mobile workforce management; GIS;
communications architecture; GPS; broadband; dispatch; routing; and
Billing & Payments
on all aspects of residential, commercial and industrial billing
including e-billing; wholesale billing; billing for other services; bill
print services; consolidated bills; revenue assurance; complex billing;
and dynamic (real-time) pricing. This track also examines various
payment issues related to credit cards; debit cards; e-checks; lockbox operations; treasury functions; EBPP; cashier workstations; and kiosks.
Credit & Collections
Considers new issues and best practices in the areas of credit and
collection processes and software; third party collections; mobile
workforce management; modeling and scoring; data analytics; e-checks;
and remote disconnect through AMI.
Strategies & Management
Focuses on trends from a people, process and technology perspective by
sharing information related to plans, strategies, trends and management
of the Customer Service Lifecycle.