Call for Presentations Now in Progress

Submission deadline:  Wednesday, August 14, 2019
We appreciate your participation! 

Questions:  Contact Danise Mullendore at: or call:  903-893-3214


Conference 44 in Fort Worth, Texas will offer 60 + Workshops. Workshops are presented Wednesday - Friday.   Each workshop will run one hour to one and one-half hours depending on the time slot assigned.

Workshops must include a utility presenter.  Vendors are welcome to submit an abstract as a co-presenter with a utility.  Workshops will refrain from using the presentation as an advertisement for a specific product or service, but offer the “real life” utility benefit to speak for itself.  We ask that you be available for any technical information that is required to tell the “story”. 

CS Week reserves the right to combine submitted abstract "topics" into panel discussions and tweak titles, objectives and summaries as needed.

Workshops with one presenter will have 40 minutes and multiple presenters will have 20-25 minutes.

Each session will include an introduction from a Planning Committee Member and 10-15 minutes for questions and answers at the end of your session.

When selected, each presenter will sign speaker permission, complete an outline of the proposed session, then submit their presentation in PowerPoint format to be reviewed and critiqued by a Planning Committee member and will be required to meet the deadlines noted to the right.
  Drafts and Finals will be reviewed and critiqued by your assigned Planning Committee Member.  CS Week reserves the right to cancel any workshop that has not submitted the final draft by final due date.



Must be relevant to conference attendees, true to the Customer Experience Lifecycle, and supported by summary and learning objectives.

Abstracts will be reviewed for attention to detail, relevance, originality, and innovation.

Adherence to Published Submission Guidelines

All abstracts must be submitted online. They will not be accepted in any other format.

Abstract selection is competitive

Hundreds of abstracts are submitted annually.  


Does my abstract address “real world”, practical and current issues?

If I am a vendor, have I partnered with a client utility company?

If chosen, am I willing and able to adhere to the deadline schedule listed? 


Provide the Primary Contact name and info for the person submitting the abstract. It may be different than the "Presenter", such as an assistant.

Choose track from the Customer Experience Lifecycle  (right column) that best describes your abstract.

Provide a title – LESS than 10 words.

Write summary/description - 50  to 200 words.

Write three concise learning objectives- focusing on what knowledge participants will gain from the presentation. Each learning objective is 15 words or less.

Provide Presenter and Co-Presenter (if applicable) information. List more presenters in your summary if necessary, along with reasons for more presenters.

Please assist us in providing a quality educational experience for conference participants by adhering to our philosophy that all presentations be non-commercial. Vendor/Consultant submitters are required to partner with the client to tell their story (presentation may not be a sales pitch).  An email confirmation will give you a copy of your submission.

Abstract Submission

Outline (or 1st Draft) Due: Jan 3

1st Draft PowerPoint Due: Mar 2

Final PowerPoint Due: Mar 23
(subject to cancellation, if not received)

Pre-Conference &
Conference Dates:

College and Synergy
  May 18 - 19, 2020

Conference 44
May 19 - 22, 2020

Conference 44 Workshops
May 20-22, 2020

Covers various aspects of the Smart Grid and/or Smart Infrastructure, Advanced Metering Infrastructure, Meter Data Management and the analytics resulting from the data generated by the devices. Covers all devices that monitor consumption and also Internet of Things.

Contact Center
Explores current, emerging and enabling processes and technology in the areas of customer acquisition; telephony; DSM/conservation; CRM; call center software; outage management; work management; GIS; kiosks; and document management.

 Digital Customer

Utilizes digital tools and techniques to find, listen to and mobilize stakeholders around issues in the utility industry.

 Field Services
Concentrates on various aspects of field operations including outage management; materials management; mobile workforce management; GIS; communications architecture; GPS; broadband; dispatch; routing; and scheduling.

 Billing & Payments
Focuses on all aspects of residential, commercial and industrial billing including e-billing; wholesale billing; billing for other services; bill print services; consolidated bills; revenue assurance; complex billing; and dynamic (real-time) pricing. This track also examines various payment issues related to credit cards; debit cards; e-checks; lockb
ox operations; treasury functions; EBPP; cashier workstations; and kiosks.

 Credit & Collections
Considers new issues and best practices in the areas of credit and collection processes and software; third party collections; mobile workforce management; modeling and scoring; data analytics; e-checks; and remote disconnect through AMI.

Strategies & Management
Focuses on trends from a people, process and technology perspective by sharing information related to plans, strategies, trends and management of the Customer Service Lifecycle.

Conference Questions

please contact:

Danise Mullendore

Workshop Manager