is a Professional Consultant with Utilligent, after retiring from a successful career in Management with the largest water purveyor in Southern Nevada, The Las Vegas Valley Water District. She was instrumental in helping The District achieve award winning results in system implementations, stabilization following significant reorganization and spearheaded the incorporation of a full meter to cash approach to customer service. As a consultant her career remains focused on helping utilities achieve success in their quest to fully leverage technology and integrate business solutions and processes for optimal service and bottom line results. Penny earned her Bachelor of Science in Business Administration and Master of Arts in Human Service Counseling from Liberty University, and her Master of Arts in Leadership Studies from Luther Rice Seminary. She is also a Prosci®
certified change practitioner and board member for Quality Assurance and Training Connection.
Penny is known for her endearing and personally impactful communication style. As an accomplished public speaker and trainer, she has graced the agendas of conferences nationwide; most notably, CS Week, Conferences Connect, Electric Utility Consultants, Inc, International Customer Management Institute, Gartner 1 to 1 Media, Neptune Intelligence Computer Engineering, Quality Assurance & Training Connection, and Utility Analytics.
Penny is the author of Anointed to Cook, has been married for three decades, is a mother, grandmother and advocate for homeless teens in Las Vegas, Nevada.