Expanding the Role of Change Management in Your Implementation Strategy
Penny Tootle, Consultant, Utilligent, LLC
Organizational change is a corporate constant. For utility professionals, effectively leading organizational change is not a one size fits all solution; however, utility organizations are particularly hard pressed to facilitate change through multi-level engagement in order to achieve success. Tactical engagement requires a strategy and clarity concerning organizational expectations, readiness and capacity to change.
This course establishes a solid foundation for understanding organizational behavior, design, development and change before introducing key concepts for effectively facilitating change initiatives at all levels. Participants will be introduced to a range of organizational change approaches and leading research on the value of incorporating a change strategy in concert with major projects. Participants will be challenged to put into practice what is learned in the course through hands-on exercises, including developing and defending a convincing business case. Participants coming to this course with a major change initiative to facilitate can expect to take away strategies, concepts and ideas to support the vital work ahead.
• Learn where Human Capital and Organizational Behavior Converge
Any new initiative has the potential to significantly impact the workforce, as project leaders and key stakeholders our goal is to recognize the pain points of the project and proactively prevent disruptive behaviors that could derail or at a minimum unduly delay project initiatives.
• Learn Fundamental Theories and Practices of Organizational Change
Change is a process and there are foundational principles that help understand the need for change, adapt to and embrace change.
• Learn to Address Challenges to and to Defend Organizational Change Initiatives
Not all anxiety can be allayed; however, there is a certain comfort in knowing that someone has a plan, that someone is you!
• Learn to Build a Convincing Business Case for Change
Learn to package the intangible and tangible advantages of a change initiative while also conveying the risks of remaining as is.
• Learn Steps for Leading Organizational Change
Develop an internal map that incorporates your leadership style, your level of change resilience and your organizational culture to champion your change initiative and rally organizational support.
• Learn to Develop Effective Implementation Strategies for Your Unique Organizational Structure/Culture
Bring your project, your challenges, your roadblocks and let’s work together to create valuable take-a-ways that will immediately impact your organization.
Who Should Attend?
This course is suitable for middle level management, key operational decision makers and those leading major project initiatives that engage the customer and rely on a front-line workforce to execute. Supervisors and Managers are ideal participants in this course, as well as IT project leads focused on the Customer and User Experience.