2020 Award Winners

CS Week congratulates the 2020 Expanding Excellence Awards winners. 
The Expanding Excellence Awards program honors outstanding contributions and innovations in utility customer service.

View the 2020 EEA Awards Press Release

Individual Award Winners
Click here for video summary

Antonio Diaz III

Sr Specialist, Specialized Customer Experience Center, Con Ed of NY

Tiffany Dennison

Dir, Accts Receivable – Int Customer Connect Lead, Duke Energy


Tomaso Giannelli

Sr Mgr, Business Customer Division, Southern California Edison

Best Analytics Project

Best CIS Implementation

Innovation in Digital Customer Engagement

Innovation in People & Process