Individual Achievement Awards Now Enhance Expanding Excellence Awards

Starting with the 2019 Conference, the Expanding Excellence Awards are being extended to add Individual Achievement Awards. CS Week’s Board of Directors approved two new awards that will identify and honor individual utility employees who have made significant leadership contributions or whose track record reflects a strong potential for growth and higher accountability. Individual Achievement Awards will be made annually at the discretion of the CS Week Award Committee, which may choose to grant one, none or multiple awards in any one Conference year.

  Nominee demonstrates consistent, progressively more mature and respected leadership skills as supported by multiple specific examples. Click here for more information!

Nominee demonstrates an aptitude and a variety of skills and behaviors that indicate a desire to grow, willingness to go above and beyond and potential for broader responsibilities and higher roles. Click here for more information!


CS Week announces the 2020 Expanding Excellence Awards, designed to recognize and salute excellence in customer service in one large and one small utility. The Expanding Excellence Awards program honors outstanding accomplishments and innovations in utility customer service in four award categories:



Awards are presented to utilities that have successfully completed a pilot project or large-scale implementation during 2018 or 2019 that optimized analytics provided by devices, data or other related technologies to address, remediate or enhance customer service.  more


Awards are presented to utilities for a highly successful Customer Information System (CIS) project implemented during 2018 or 2019. more


Awards are presented to utilities that have developed an innovative, high-tech or technologically complex approach to improving customer service in the meter-to-cash customer experience lifecycle during 2018 or 2019.  more  


Awards are presented to utilities that have developed an innovative, low-tech or non-technological approach to improving customer service in the meter-to-cash customer experience lifecycle.  more

Congratulations to the 2019 EEA Award Winners!

Click on the links for the 2019 Expanding Excellence Award Videos and Press Release

If you have questions regarding the Expanding Excellence Awards, please contact:

Rachel White

Expanding Excellence Awards Program Manager

- 2020 Submissions Now Open -

2020 Submissions open September 13, 2019 and are due no later than January 10, 2020. Click below for application links:

2020 Expanding Excellence Award Applications
2020 Distinguished Leader Award
2020 Rising Star Application

Please submit your application(s) directly to
Rachel White

Please contact Rachel White, CS Week Expanding Excellence Manager during working hours Monday - Friday, 8:00 am - 5:00 pm CST at or via phone at (903) 893-3214.