CS Week 311 Webinars

CS Week 311 Webinars is an educational based series featuring speakers from 311 centers across North America. For someone who has never attended the annual ENGAGE311 Conference, these live webinars are a sample of the quality and content of the 311 speakers and sessions. CS Week continues to expand educational and communication outreach to 311 and centralized customer service centers through this informational series year after year.

click on a title for more information and to register:


         
 5/19/20    2:00 PM Central      How Local Government is Utilizing 311 Services During Pandemic
           
 6/18/20    1:00 PM Central      2020 CS Week 311 Award of Excellence Winner Webinar
           
 6/25/20    1:00 PM Central      2020 CS Week 311 Award of Excellence Finalist Webinar
           

ON DEMAND WEBINARS:

     
 4/30/20    Evolution of the City's UX Culture: A Case Study with 311 Customer Service
     
 2/13/20    Cultivating a Collaborative Environment that Enhances Service Delivery and Builds Trust
     
 11/7/19    CS Week 311 Award of Excellence: How to Get Your Center Noticed
     
 9/12/19    2019 CS Week 311 Award of Excellence Recipient: City of Baltimore 311
     
 5/16/19    2019 CS Week 311 Award of Excellence Finalist: LA 3-1-1
     
 3/14/19    A Path to a Multi-Media Team
     
 2/14/19    Code Red: City of Cleveland 3-1-1
     
 12/13/18    2018 Award of Excellence: City of Atlanta 311
     
 10/10/18
  CS Week 311 Shines a Spotlight on the City of Knoxville
     
 08/30/18    Citizen Centricity: Genesis of a Smart City
     
 08/16/18    Albuquerque 311 CRM, Apps & Alexa
     
 8/09/2018    Build the Modern Contact Center: Washington DC's Path to Improving Customer Experience
     
 7/19/2018    New Jersey Department of Community Affairs: A333 Sandy Mortgage Forbearance Project
     
 4/12/2018    2018 ENGAGE311 Conference Preview Webinar
     
 2/15/2018    311: Employee Engagement
     
 1/18/2018    311: Journey to Excellence
     
 12/14/2017
 311: Disaster Relief and Recovery
     
 11/09/2017    311: Introduction to Project Management
     
 9/21/2017    Tulsa311 Award of Excellence Encore Presentation
     
 7/27/2017    The Future is Here: Leveraging Technology to Enhance Citizen Engagement
     
 5/04/2017    2017 ENGAGE311 Conference Preview
     
 3/09/2017    City of Knoxville 311 and CharMeck 311 Shine Bright
     
 1/12/2017    City of Austin 311 Shines Bright
     
 11/03/2016    City of Dallas 311 Shines Bright
     
10/13/2016     Modern Customer Experience: Modernizing 311 with Cloud 
     
 10/11/2016    311 Reboot
     
 09/08/2016    311 Shine Bright
     
 09/01/2016    Leveraging Dynamics CRM to Improve Citizen Services
     
 06/29/2016    Best of the 2016 311 Spring Meeting
     
 04/07/2016    2016 311 Spring Meeting Preview
     
 03/10/2016    311 Quality of Work Life and Coaching Process
     
 02/11/2016    311 Training
     
 01/14/2016    311 Dashboards and Report Cards
     

If you have CS Week 311 questions, please contact:

 
 
 
 
 
 
 
 

Amber Wiens

CS Week 311 Manager

(903) 821-8721