2020 ENGAGE311 Sponsors

elite Sponsor





For the past 27 years, Catalyst has leveraged technology to transform and improve the way municipalities deliver services to their constituents. Most recently, Catalyst worked with the City of Chicago to modernize the city’s 20-year-old 311 system. The cloud CRM solution improved departmental business processes by moving the city from manual processes to digital, but also brought automated service request updates, a native mobile application, and an interactive community portal to Chicago residents.
  
 

Catalyst Consulting Group, Inc.


211 W Wacker Drive
Suite 450
Chicago, IL   60606


Tel: (312) 629-0750


www.catconsult.com

 

Products & Services Provided:

  • Analytics
  • Application Integration
  • Application Program Interface (API)
  • Application Service Provider (ASP)
  • Asset Management
  • Auto Attendant
  • Automatic Call Distributor (ACD)
  • Automatic Notifications
  • Benchmarking and Best Practices
  • Business Intelligence
  • Business Process Assistance
  • Call Center Solutions
  • Call Management
  • Change Management
  • Cloud Platform
  • Collaboration Tools
  • Communications Architecture
  • Complex Data Transformation
  • Consulting
  • Contact Management
  • Custom Development
  • Customer Database Analytics
  • Customer Engagement
  • Customer Experience & Mgmt Tracking
  • Customer Information Systems (CIS)
  • Customer Relationship Management (CRM)
  • Customer Web Access
  • Dashboards
  • Data Management
  • Data Migration and Conversion
  • Data Security
  •  

  • Dispatch Solutions
  • Document Imaging/Mgmt/Digitization
  • e-Billing/Web Presentment
  • Electronic Data Interchange (EDI)
  • Enterprise Information Systems (EIS)
  • Enterprise Resource Planning (ERP)
  • Gamification
  • Geographical Information Systems (GIS)
  • Graphic User Interface (GUI)
  • Help Desk
  • Interactive Voice/Web Response
  • Legacy Integration
  • Marketing
  • Mobile Applications
  • Mobile Workforce Management
  • Network Design
  • Payment Processing/Solutions
  • Permits and Licensing
  • Process Integrators
  • Process Re-engineering
  • Project Management
  • Reporting
  • Routing/Scheduling Software
  • Social Media
  • System Integrators
  • Total Solutions Provider (TSP)
  • Voice over Internet Protocol (VoIP)
  • Web Design/Support
  • Widgets
  • Work Flow
  • Work Management



  • Sapphire Sponsors






    Founded in 1989, DATAMARK is U.S.-based and operates BPO service delivery centers and contact centers worldwide, offering the choice of domestic, nearshore, and farshore locations to reduce operating costs while delivering unsurpassed customer care. We offer clients a complete array of multichannel contact centers and mailroom services, including OCR and RPA. Our client partnerships include customer care for leading international companies across many industries, including government and utilities, insurance, banking, and financial services, telecommunications, and manufacturing/retail.
      
     

    DATAMARK, Inc.


    Anson Mills Building
    123 W. Mills Ave. Suite 400
    El Paso, TX  79901


    Tel: (915) 275-0276


    www.datamark.net

     

    Products & Services Provided:

  • Business Process Assistance
  • Call Center Solutions
  • Consulting
  • Customer Care Operations
  • Customer Care Provider Outsourcing
  • Customer Experience & Management Tracking
  •  

  • Help Desk
  • Interactive Voice/Web Response
  • Process Re-engineering
  • Telecommunications
  • Work Flow
  • Work Management








  • Since 2008, our firm has acted as a catalyst to help organizations achieve digital transformations that exceed their ambitious goals. From municipal and federal agencies to corporate entities, we transform how customers engage with the businesses and governments that serve them, and expedite a better quality of work performed and services delivered.We are well-versed in implementing industry-leading software solutions and avoid the pitfalls and skyrocketing costs that often accompany custom development, fitting the technology to the client’s needs and never the other way around.
      
     

    incapsulate


    1620 L St NW
    3rd Floor, Suite D
    Washington, D.C.  20036


    Tel: (888) 589-2571


    www.incapsulate.com

     

    Products & Services Provided:

  • Call Center Solutions
  • Call Management
  • Cloud Platform
  • Consulting
  • Customer Experience & Mgmt Tracking
  •  

  • Dashboards
  • Data Management
  • Data Migration and Conversion








  • The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.
      
     

    oracle


    500 Oracle Pkwy
    Redwood City, CA 94065


    Tel: (800) 633-0738

    www.oracle.com

     

    Products & Services Provided:

  • Business Intelligence
  • Business Process Assistance
  • Call Center Solutions
  • Customer Care Operations
  • Customer Engagement
  • Customer Information Systems (CIS)
  • Customer Relationship Management (CRM)
  • Customer Segmentation & Targeting
  • Customer Service
  •  
    • Data Management
    • Data Migration and Conversion
    • Data Security
    • Enterprise Resource Planning (ERP)
    • Mobile Applications
    • Mobile Workforce Management
    • Performance Management
    • Permits and Licensing
    • Work Flow


    emerald Sponsors





    Motorola Solutions is a leading provider of mission-critical communication solutions for Public Safety and transforming government service delivery for Public Service.

    As a longtime partner to Government, Motorola provides platforms and cloud solutions that help improve worker productivity and constituent services. Our software applications are designed to help agencies automate and streamline citizen service delivery to improve performance management and citizen satisfaction. We are helping people be their best in the moments that matter.
      
     

    motorola solutions, inc.


    175 Malachi Path
    Dallas, GA  30132


    Tel: (404) 402-6078

    www.motorolasolutions.com



    Products & Services Provided:

  • 911 Service
  • Application Integration
  • Application Service Provider (ASP)
  • Asset Management
  • Business Intelligence
  • Call Center Solutions
  • Cloud Platform
  • Customer Relationship Management (CRM)
  • Dashboards
  •  
    • Dispatch Solutions
    • Mobile Applications
    • Mobile Workforce Management
    • Project Management
    • System Integrators
    • Total Solution Provider (TSP)
    • Work Flow
    • Work Management