2019 Sponsors

elite Sponsor





Salesforce transforms the way departments, agencies, & their community of contractors meet theunique demands of today’s constituent & more effectively deliver on their mission. With the innovationof the Customer Success Platform, Salesforce is helping government strengthen public trust. TheFedRAMP-authorized Salesforce Government Cloud - the world’s#1 enterprise cloud, built forgovernment – gives stakeholders the mobile, self-service tools they need to connect data, process, &people while also reducing the risk, cost, and complexity of traditional IT. Salesforce’s trusted cloudaccelerates transformation to rapidly deploy solutions with a multi-tenant cloud infrastructure that meets all security and compliance requirements.
  
 

salesforce


415 Mission St
3rd Floor
San Francisco, CA  94105


Tel: (202) 256-2487


www.salesforce.com

 

Products & Services Provided:

  • Call Center Solutions
  • 311 Services
  • Cloud Platform
  •  





    Sapphire Sponsors





    Strategically partnering with Fortune 500 companies as well as government entities since 1989, DATAMARK has the experience and knowledge to assist municipalities in implementing and optimizing contact center software and CRM platforms for a fully-functioning 311 project. Through reengineering services applied to outdated protocol and systematic procedures, DATAMARK has improved 311 operations. DATAMARK comprehends the complex nature of 311 calls, which are engulfed in valuable local information. While developing enhanced operations, DATAMARK has leveraged their insight of these 311 services to share critical findings and data with city officials, furthering the company’s commitment in helping cities and residents communicate with one another more effectively.
      
     

    DATAMARK, Inc.


    Anson Mills Building
    123 W. Mills Ave. Suite 400
    El Paso, TX  79901


    Tel: (915) 242-6187


    www.datamark.net

     

    Products & Services Provided:

  • Business Process Assistance
  • Call Center Solutions
  • Consulting
  • Customer Care Operations
  • Customer Care Provider
  • Outsourcing
  • Customer Experience & Management Tracking
  •  

  • Help Desk
  • Interactive Voice/Web Response
  • Process Re-engineering
  • Telecommunications
  • Work Flow
  • Work Management







  • A Gold Salesforce partner, Incapsulate helps organizations realize true digital transformation. Specializing in cloud-based technologies, digital analytics, and mobile solutions, our clients range from the Fortune 500 to state & local governments. Incapsulate is a leader in Salesforce-based 311 CRM Solutions, helping cities such as Washington DC, Boston, Indianapolis and Dallas better serve their citizens and engage their communities through intuitive design, streamlined workflows, and real-time analytics.
      
     

    incapsulate


    1620 L St NW
    3rd Floor, Suite D
    Washington, D.C.  20036


    Tel: (888) 589-2571


    www.incapsulate.com

     

    Products & Services Provided:

  • Call Center Solutions
  • Call Management
  • Cloud Platform
  • Consulting
  • Customer Experience & Mgmt Tracking
  •  

  • Dashboards
  • Data Management
  • Data Migration and Conversion








  • KPMG is a consulting firm with over 200K employees so the list of services is quite large – Accounting, Audit, Tax, Digital Transformation; Cloud Strategy & Enablement; Workforce Transformation & Productivity; Connected Enterprise; Data & Analytics; Business Intelligence; Artificial Intelligence; Intelligent Automation Digital Transformation; Intelligent Automation Process Automation; Regulatory Compliance & Risk Management; Smart Cities; Federal & State & Local Government.
      
     

    kpmg llp


    345 Park Ave
    New York, NY  10154


    Tel: (484) 639-3532


    www.kpmg.com/us/Microsoft

     

    Products & Services Provided:

  • Analytics
  • Application Integration
  • Benchmarking and Best Practices
  • Billing Solutions
  • Business Intelligence
  • Business Process Assistance
  • Call Center Management
  • Call Center Solutions
  • Change Management
  • Channel Management
  • Communications Architecture
  • Complex Data Transformation
  • Consulting
  • Custom Development
  • Customer Care Operations
  • Customer Database Analytics
  • Customer Engagement
  • Customer Experience Management and Tracking
  • Customer Information Systems (CIS)
  • Customer Relationship Management (CRM)
  • Customer Segmentation and Targeting
  • Customer Service
  • Customer Web Access
  • Data Management
  • Data Migration and Conversion
  • Data Security
  • Dispatch Solutions
  • Document Digitization and Information Capture
  • Document Imaging/Management
  • Dynamic Pricing
  • e-Billing/Web Presentment
  • e-Commerce
  • Electronic Data Interchange (EDI)
  • Employee Communication/Training
  • Enterprise Information Systems (EIS)
  • Enterprise Resource Planning (ERP)
     
  •  

  • Financial Management
  • Graphic User Interface (GUI)
  • Information Services
  • Interactive Voice/Web Response
  • Legacy Integration
  • Mobile Applications
  • Mobile Workforce Management
  • Network Design
  • Online Information Database
  • Payment Processing/Solutions
  • Performance Management
  • Permits and Licensing
  • Process Integrators
  • Process Re-engineering and Improvement Consulting
  • Project Management
  • Regulatory Compliance
  • Reporting
  • Revenue Management
  • Risk Management
  • Routing/Scheduling Software
  • Social Media
  • Speech Analytics
  • Speech Recognition
  • Surveys/Market Research
  • System Integrators
  • Total Solution Provider (TSP)
  • Transaction Management
  • Web Design/Support
  • Work Flow
  • Work Management




  • EMERALD Sponsors





    For the past 27 years, Catalyst has leveraged technology to transform and improve the way municipalities deliver services to their constituents. Most recently, Catalyst worked with the City of Chicago to modernize the city’s 20-year-old 311 system. The cloud CRM solution improved departmental business processes by moving the city from manual processes to digital, but also brought automated service request updates, a native mobile application, and an interactive community portal to Chicago residents.
      
     

    Catalyst Consulting Group, Inc.


    211 W Wacker Drive
    Suite 450
    Chicago, IL   60606


    Tel: (312) 629-0750


    www.catconsult.com

     

    Products & Services Provided:

  • Analytics
  • Application Integration
  • Application Program Interface (API)
  • Application Service Provider (ASP)
  • Asset Management
  • Auto Attendant
  • Automatic Call Distributor (ACD)
  • Automatic Notifications
  • Benchmarking and Best Practices
  • Business Intelligence
  • Business Process Assistance
  • Call Center Solutions
  • Call Management
  • Change Management
  • Cloud Platform
  • Collaboration Tools
  • Communications Architecture
  • Complex Data Transformation
  • Consulting
  • Contact Management
  • Custom Development
  • Customer Database Analytics
  • Customer Engagement
  • Customer Experience & Mgmt Tracking
  • Customer Information Systems (CIS)
  • Customer Relationship Management (CRM)
  • Customer Web Access
  • Dashboards
  • Data Management
  • Data Migration and Conversion
  • Data Security
  •  

  • Dispatch Solutions
  • Document Imaging/Mgmt/Digitization
  • e-Billing/Web Presentment
  • Electronic Data Interchange (EDI)
  • Enterprise Information Systems (EIS)
  • Enterprise Resource Planning (ERP)
  • Gamification
  • Geographical Information Systems (GIS)
  • Graphic User Interface (GUI)
  • Help Desk
  • Interactive Voice/Web Response
  • Legacy Integration
  • Marketing
  • Mobile Applications
  • Mobile Workforce Management
  • Network Design
  • Payment Processing/Solutions
  • Permits and Licensing
  • Process Integrators
  • Process Re-engineering
  • Project Management
  • Reporting
  • Routing/Scheduling Software
  • Social Media
  • System Integrators
  • Total Solutions Provider (TSP)
  • Voice over Internet Protocol (VoIP)
  • Web Design/Support
  • Widgets
  • Work Flow
  • Work Management






  • Motorola Solutions is a leading provider of mission-critical communication solutions for Public Safety and transforming government service delivery for Public Service. 

    As a longtime partner to Government, Motorola provides platforms and cloud solutions that help improve worker productivity and constituent services. Our software applications are designed to help agencies automate and streamline citizen service delivery to improve performance management and citizen satisfaction. We are helping people be their best in the moments that matter.
      
     

    motorola solutions, inc.


    175 Malachi Path
    Dallas, GA  30132


    Tel: (404) 402-6078


    www.motorolasolutions.com

     


    Products & Services Provided:

  • 911 Service
  • Analytics
  • Application Integration
  • Application Program Interface (API)
  • Application Service Provider (ASP)
  • Asset Management
  • Business Intelligence
  • Call Center Solutions
  • Cloud Platform
  •  

  • Customer Engagement
  • Customer Relationship Management (CRM)
  • Customer Service
  • Dispatch Solutions
  • Mobile Applications
  • Mobile Workforce Management
  • Permits and Licensing
  • Reporting
  • Work Flow
  • Work Management