2019 Sponsors

Sapphire Sponsor





Founded in 1989, DATAMARK is U.S.-based and operates BPO service delivery centers and contact centers worldwide, offering choice of domestic, nearshore, and farshore locations to reduce operating costs while delivering unsurpassed customer care. We offer clients a complete array of multichannel contact centers and mailroom services, including OCR and RPA. Our client partnerships include customer care for leading international companies across many industries, including government and utilities, insurance, banking and financial services, telecommunications, and manufacturing/retail.
  
 

DATAMARK, Inc.


Anson Mills Building
123 W. Mills Ave. Suite 400
El Paso, TX  79901


Tel: (915) 242-6187


www.datamark.net

 

Products & Services Provided:

  • Business Process Assistance
  • Call Center Solutions
  • Consulting
  • Customer Care Operations
  • Customer Care Provider
  • Outsourcing
  • Customer Experience & Management Tracking
  •  

  • Help Desk
  • Interactive Voice/Web Response
  • Process Re-engineering
  • Telecommunications
  • Work Flow
  • Work Management




  • EMERALD Sponsor





    For the past 27 years, Catalyst has leveraged technology to transform and improve the way municipalities deliver services to their constituents. Most recently, Catalyst worked with the City of Chicago to modernize the city’s 20-year-old 311 system. The cloud CRM solution improved departmental business processes by moving the city from manual processes to digital, but also brought automated service request updates, a native mobile application, and an interactive community portal to Chicago residents.
      
     

    Catalyst Consulting Group, Inc.


    211 W Wacker Drive
    Suite 450
    Chicago, IL   60606


    Tel: (312) 629-0750


    www.catconsult.com

     

    Products & Services Provided:

  • Analytics
  • Application Integration
  • Application Program Interface (API)
  • Application Service Provider (ASP)
  • Asset Management
  • Auto Attendant
  • Automatic Call Distributor (ACD)
  • Automatic Notifications
  • Benchmarking and Best Practices
  • Business Intelligence
  • Business Process Assistance
  • Call Center Solutions
  • Call Management
  • Change Management
  • Cloud Platform
  • Collaboration Tools
  • Communications Architecture
  • Complex Data Transformation
  • Consulting
  • Contact Management
  • Custom Development
  • Customer Database Analytics
  • Customer Engagement
  • Customer Experience & Mgmt Tracking
  • Customer Information Systems (CIS)
  • Customer Relationship Management (CRM)
  • Customer Web Access
  • Dashboards
  • Data Management
  • Data Migration and Conversion
  • Data Security
  •  

  • Dispatch Solutions
  • Document Imaging/Mgmt/Digitization
  • e-Billing/Web Presentment
  • Electronic Data Interchange (EDI)
  • Enterprise Information Systems (EIS)
  • Enterprise Resource Planning (ERP)
  • Gamification
  • Geographical Information Systems (GIS)
  • Graphic User Interface (GUI)
  • Help Desk
  • Interactive Voice/Web Response
  • Legacy Integration
  • Marketing
  • Mobile Applications
  • Mobile Workforce Management
  • Network Design
  • Payment Processing/Solutions
  • Permits and Licensing
  • Process Integrators
  • Process Re-engineering
  • Project Management
  • Reporting
  • Routing/Scheduling Software
  • Social Media
  • System Integrators
  • Total Solutions Provider (TSP)
  • Voice over Internet Protocol (VoIP)
  • Web Design/Support
  • Widgets
  • Work Flow
  • Work Management