2020 ENGAGE311 Exhibitors





For the past 27 years, Catalyst has leveraged technology to transform and improve the way municipalities deliver services to their constituents. Most recently, Catalyst worked with the City of Chicago to modernize the city’s 20-year-old 311 system. The cloud CRM solution improved departmental business processes by moving the city from manual processes to digital, but also brought automated service request updates, a native mobile application, and an interactive community portal to Chicago residents.
  
 

Catalyst Consulting Group, Inc.


211 W Wacker Drive
Suite 450
Chicago, IL   60606


Tel: (312) 629-0750


www.catconsult.com

 

BOOTH # 101

 

Products & Services Provided:

  • Analytics
  • Application Integration
  • Application Program Interface (API)
  • Application Service Provider (ASP)
  • Asset Management
  • Auto Attendant
  • Automatic Call Distributor (ACD)
  • Automatic Notifications
  • Benchmarking and Best Practices
  • Business Intelligence
  • Business Process Assistance
  • Call Center Solutions
  • Call Management
  • Change Management
  • Cloud Platform
  • Collaboration Tools
  • Communications Architecture
  • Complex Data Transformation
  • Consulting
  • Contact Management
  • Custom Development
  • Customer Database Analytics
  • Customer Engagement
  • Customer Experience & Management Tracking
  • Customer Information Systems (CIS)
  • Customer Relationship Management (CRM)
  • Customer Web Access
  • Dashboards
  • Data Management
  • Data Migration and Conversion
  • Data Security
  •  


  • Dispatch Solutions
  • Document Imaging/ Management/ Digitization
  • e-Billing/Web Presentment
  • Electronic Data Interchange (EDI)
  • Enterprise Information Systems (EIS)
  • Enterprise Resource Planning (ERP)
  • Gamification
  • Geographical Information Systems (GIS)
  • Graphic User Interface (GUI)
  • Help Desk
  • Interactive Voice/Web Response
  • Legacy Integration
  • Marketing
  • Mobile Applications
  • Mobile Workforce Management
  • Network Design
  • Payment Processing/Solutions
  • Permits and Licensing
  • Process Integrators
  • Process Re-engineering
  • Project Management
  • Reporting
  • Routing/Scheduling Software
  • Social Media
  • System Integrators
  • Total Solutions Provider (TSP)
  • Voice over Internet Protocol (VoIP)
  • Web Design/Support
  • Widgets
  • Work Flow
  • Work Management







  • Citibot is an automated customer service platform for 311 systems through text messaging and webchat. With Citibot, residents can get questions answered and problems solved in real time through our AI powered system.

    Through Citibot, 311 systems save time and money, while residents are happy because connectivity is much easier!
      
     

    Citibot


    1551 Regimental Ln
    Johns Island, SC  29455


    Tel: (843) 324-6167


    www.citibot.io

     

    BOOTH # 112

     

    Products & Services Provided:

  • Automatic Notifications
  • Call Center Solutions
  • Chatbot
  • Customer Engagement
  • Customer Experience & Mgmt Tracking



    • Customer Service
    • Dashboards
    • Digital Assistant
    • Virtual Assistant
    • Webchat







    Founded in 1989, DATAMARK is U.S.-based and operates BPO service delivery centers and contact centers worldwide, offering the choice of domestic, nearshore, and farshore locations to reduce operating costs while delivering unsurpassed customer care. We offer clients a complete array of multichannel contact centers and mailroom services, including OCR and RPA. Our client partnerships include customer care for leading international companies across many industries, including government and utilities, insurance, banking, and financial services, telecommunications, and manufacturing/retail.

     

    DATAMARK, Inc.


    Anson Mills Building
    123 W. Mills Ave. Suite 400
    El Paso, TX  79901


    Tel: (915) 275-0276


    www.datamark.net

     

    BOOTH # 103

     

    Products & Services Provided:

  • Business Process Assistance
  • Call Center Solutions
  • Consulting
  • Customer Care Operations
  • Customer Care Provider
  • Outsourcing
  • Customer Experience & Management Tracking
  •  


  • Help Desk
  • Interactive Voice/Web Response
  • Process Re-engineering
  • Telecommunications
  • Work Flow
  • Work Management








  • A Gold Salesforce partner, Incapsulate helps organizations realize true digital transformation. Specializing in cloud-based technologies, digital analytics, and mobile solutions, our clients range from the Fortune 500 to state & local governments. Incapsulate is a leader in Salesforce-based 311 CRM Solutions, helping cities such as Washington DC, Boston, Indianapolis and Dallas better serve their citizens and engage their communities through intuitive design, streamlined workflows, and real-time analytics.
      
     

    incapsulate


    1620 L St NW
    3rd Floor, Suite D
    Washington, D.C.  20036


    Tel: (888) 589-2571


    www.incapsulate.com

     

    BOOTH # 104


    Products & Services Provided:

  • Call Center Solutions
  • Call Management
  • Cloud Platform
  • Consulting
  •  


  • Customer Experience and Management Tracking
  • Dashboards
  • Data Management
  • Data Migration and Conversion








  • Motorola Solutions is a leading provider of mission-critical communication solutions for Public Safety and transforming government service delivery for Public Service.

    As a longtime partner to Government, Motorola provides platforms and cloud solutions that help improve worker productivity and constituent services. Our software applications are designed to help agencies automate and streamline citizen service delivery to improve performance management and citizen satisfaction. We are helping people be their best in the moments that matter.
      
     

    motorola solutions, inc.


    175 Malachi Path
    Dallas, GA  30132


    Tel: (404) 402-6078

    www.motorolasolutions.com



    BOOTH # 109


    Products & Services Provided:

  • 911 Service
  • Application Integration
  • Application Service Provider (ASP)
  • Asset Management
  • Business Intelligence
  • Call Center Solutions
  • Cloud Platform
  • Customer Relationship Management (CRM)
  • Dashboards
  •  

    • Dispatch Solutions
    • Mobile Applications
    • Mobile Workforce Management
    • Project Management
    • System Integrators
    • Total Solution Provider (TSP)
    • Work Flow
    • Work Management






    NebuLogic is a leading provider of enterprise-class on-premise, cloud-based, and hybrid digital-transformation solutions in Service, Process, Policy, Marketing, Sales and Social automation verticals.

    Our next-generation SMART® City 311 and Service Center solutions enable commercial and public-sector agencies to provide the best-in-class Citizen experience using Omni and Digital channels. Our solutions integrate seamlessly with internal and external systems while incorporating future-ready technologies such as Artificial Intelligence (AI), Machine Learning (ML), and the Internet of Things (IoT).
      
     

    nebulogic technologies


    5700 Granite Pkwy Ste 200
    Plano, TX  75024


    Tel: (972) 335-0699

    www.nebulogic.com



    BOOTH # 107


    Products & Services Provided:

  • 911 Service
  • Analytics
  • Application Integration
  • Application Program Interface (API)
  • Application Service Provider (ASP)
  • Automatic Call Distributor (ACD)
  • Automatic Notifications
  • Bill Processing/Printing/Mailing
  • Business Intelligence
  • Business Process Assistance
  • Call Center Solutions
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Change Management
  • Cloud Platform
  • Collections Case Management
  • Consulting
  • Custom Development
  • Customer Database Analytics
  • Customer Engagement
  • Customer Experience & Management Tracking
  • Customer Information Systems (CIS)
  • Customer Relationships Management (CRM)
  • Customer Service
  • Customer Web Access
  • Dashboards
     
  •  


    • Data Management
    • Data Migration & Conversion
    • Data Security
    • Document
    • Imaging/Management/Digitization
    • e-Billing/Web Presentment
    • Enterprise Information Systems (EIS)
    • Enterprise Resource Planning (ERP)
    • Geographical Information Systems (GIS)
    • Global Positioning System (GPS)
    • Graphic User Interface (GUI)
    • Help Desk
    • Interactive Voice/Web Response
    • Mobile Applications
    • Mobile Workforce Management
    • Online Information Database
    • Payment Processing/Solutions
    • Permits and Licensing
    • Process Integrators
    • Reporting
    • Risk Management
    • Routing/Scheduling Software
    • Social Media
    • Total Solution Provider (TSP)
    • Voice over Internet Protocol (VoIP)
    • Web Design/Support
    • Widgets
    • Work Flow
    • Work Management






    QScend Technologies, Inc., is an industry leader in web-based software for local and county governments. Hundreds of government entities and call centers across the country use our citizen request management software to improve citizen service, increase efficiency and effectiveness, re-engineer processes, and measure performance, making us the preferred provider of CRM/311 software in the U.S.
      
     

    qscend technologies, inc.


    231 Bank St Ste, Fl 2
    Waterbury, CT 06702


    Tel: (888) 878-3006


    www.qscend.com

     

    BOOTH # 110


    Products & Services Provided:

  • Customer Relationships Management(CRM)
  • Data Management
  • Geographical Information Systems (GIS)
  •  


  • Performance Management
  • Process Re-engineering










  • Rock Solid’s OneView citizen engagement platform allows local government and its residents to work as one. Through our highly-configurable CRM and Mobile Application platform, agencies can bring their constituents to one place for all service and information requests and make informed decisions through a consolidated view of their data that streamline internal workflows and improve service delivery. With Rock Solid, you have true end-to-end citizen engagement and management to extend your reach past city hall.
      
     

    rock solid


    912 S Capital of Texas Hwy
    Ste 180
    Austin, TX  78746


    Tel: (787) 620-5595

    one.rocksolid.com

     

    BOOTH # 108


    Products & Services Provided:

  • Analytics
  • Application Integration
  • Application Program Interface (API)
  • Application Service Provider (ASP)
  • Automatic Notifications
  • Asset Management
  • Business Intelligence
  • Business Process Assistance
  • Call Center Solutions
  • Call Management
  • Call Routing
  • Channel Management
  • Cloud Platform
  • Contact Management
  • Customer Engagement
  • Customer Relationship Management (CRM)
  •  

    • Customer Web Access
    • Dashboards
    • Data Management
    • Geographical Information Systems (GIS)
    • Graphic User Interface (GUI)
    • Information Services and Capture
    • Mobile Applications
    • Permits and Licensing
    • Process Integrators
    • Process Re-engineering
    • Reporting
    • Routing/Scheduling Software
    • Service Queing
    • Work Flow
    • Work Management









    TASKE contact center reporting software provides up-to-the-second real-time views of all callers waiting for or speaking with agents, historical reporting on inbound, outbound and internal call activity as well as call search with cradle-to-grave view. Improve contact center service levels and enhance customer retention strategies with TASKE.
      
     

    TASKE TeCHNOLOGY


    2650 Queensview Dr
    Ste 245
    Ottawa, ON  K2B8H6
    Canada


    Tel: (613) 596-2533


    www.taske.com

     

    BOOTH # 105


    Products & Services Provided:

  • Call Center Solutions
  • Call Monitoring
  • Call Recording
  •  


  • Customer Experience & Mgmt Tracking
  • Reporting